For 30 years, Surgical Information Systems (SIS) has empowered surgical
providers to Operate Smart™ by delivering innovative software and services that
drive clinical, financial, and operational success. For ambulatory surgery
centers (ASCs), SIS provides comprehensive software and services, including ASC
management, electronic health records (EHRs), patient engagement capabilities,
compliance technology, and revenue cycle management and transcription services,
all built specifically for ASCs. For hospital perioperative teams, SIS offers an
easy-to-use anesthesia information management system (AIMS).
Serving over 2,900 surgical facilities, SIS is committed to delivering solutions
that enable surgical providers to focus on what matters most: delivering
exceptional patient care and outcomes.
Recognized as the No. 1 ASC EHR vendor by Black Book for 11 consecutive years
and honored with the Best in KLAS Award for ASC Solutions in 2026, 2025, 2023,
and 2022, SIS remains the trusted choice for surgical providers seeking to
enhance their performance.
Discover how SIS can help you Operate Smart™ at sisfirst.com.
THIS IS A REMOTE POSITION
The Revenue Cycle Manager (RCM) will lead a revenue cycle team or region,
providing direct supervision to associates while driving strong communication,
sound decision‑making, and measurable results for clients. This is an exciting
time of growth for the organization, and this role offers the opportunity to
join a dynamic, collaborative team that is expanding services, strengthening
processes, and delivering meaningful impact across a growing client base.
In this role, the RCM will be responsible for achieving clearly defined outcomes
for multiple clients within a medical billing services environment. As a people
leader, the RCM will develop and execute consistent strategies that drive
best‑in‑class service, high‑quality results, responsiveness, and clear direction
for both teams and clients. The RCM will work closely with fellow RCMs, senior
leadership, and assigned clients, partnering cross‑functionally to assess and
support staffing, tools, coaching, and training needs to ensure regional success
and continued organizational growth.
Leads a revenue cycle team and manages assigned client relationships, ensuring
strong operational performance, service quality, accountability, and timely
communication.
Provides direct leadership to assigned associates, setting clear expectations
for productivity, quality, responsiveness, and accountability.
Conducts regular one-on-one meetings, coaching sessions, and performance
reviews. Develops structured improvement plans and makes timely personnel
decisions when expectations are not met.
Assesses staffing, scheduling, workload distribution, training, and resource
needs to ensure the team can consistently meet operational and client
commitments.
Partners with Human Resources to recruit, interview, select, onboard, train,
and develop qualified team members.
Serves as a primary operational contact for assigned clients, leading routine
and ad hoc meetings, communicating results, addressing concerns, and managing
escalations through resolution.
Provides clients and leadership with timely reports, data-driven insights,
and recommendations regarding performance, risks, trends, and improvement
opportunities.
Builds trusted client relationships by understanding business priorities,
establishing clear expectations, and maintaining proactive communication
regarding progress and challenges.
Oversees posting operations, including cash summaries, payment application,
posting queues, ERA/EFT/ACH enrollment, reconciliations, job coding, Waystar
discrepancies, and month-end activities.
Oversees billing operations, including charge entry, claim submission,
billing inquiries, rejections, COB errors, billing rules, unbilled cases,
forward-to-billing queues, and month-end requirements.
Directs accounts-receivable activities, including weekly soft closes, RFI
escalation, credit-balance resolution, refund processing, and corrective
actions for performance below established standards.
Ensures weekly client reporting accurately reflects billing, cash-posting,
AR, and month-end readiness.
Monitors KPIs and implements improvements to meet or exceed expectations,
including:
Timely Closing: By the fifth business day to meet expectations and the
third business day to exceed expectations.
Days to Bill/Lag Days: Generally five days or fewer, subject to
client-specific goals.
AR Over 90 Days: Within established client thresholds.
Credit Balances: Timely resolution, documentation, refund submission, and
audit performance.
AR Productivity and Quality: 90–94% to meet expectations and 95% or greater
to exceed expectations.
Expenses: Effective management of regional staffing expenses.
RCM Brain: Daily resolution of assigned queue items.
Collaborates with other Revenue Cycle Managers, Client Services leadership,
coding, Human Resources, and cross-functional partners to resolve workflow
issues and support client outcomes.
Leads performance-improvement initiatives and operational projects while
meeting budgeted revenue and expense targets.
Ensures team practices comply with organizational policies and applicable
employment laws, including EEO and ADA requirements.
Nothing in this job description restricts management’s right to assign or
reassign duties and responsibilities to this job at any time
EDUCATION DESIRED:
High school graduate or GED certification, AA degree in Management Preferred
SPECIFIC KNOWLEDGE & SKILLS DESIRED:
3–5 years of management experience; specifically managing a team of
individual contributors across all Revenue Cycle functions
Demonstrated ability to interact with Clients, run Client meetings, and
handle both day to day and escalated Client issues
Experience in ambulatory surgery center, surgical hospital, or hospital
billing environments
Experience with forecasting, staffing, scheduling, and workload balancing
Demonstrated success in performance management and coaching high‑performing
teams
Experience interviewing and selecting talent aligned with team needs
Strong customer service orientation
Advanced analytical, critical thinking, and problem‑solving skills
Effective written and verbal communication skills across all organizational
levels
Excellent organizational skills with the ability to manage multiple
priorities
Prior experience in a medical office or call‑center environment strongly
preferred
SUPERVISORY RESPONSIBILITIES:
Will have a team of direct reports and clients to lead/manage.
BENEFITS:
Benefit package including Medical, Vision, Dental, Short Term Disability,
Long Term Disability, and Life Insurance
Vacation/Sick time
401(k) retirement plan with company match
Paid Holidays
SIS Cares Day
Hybrid or Remote environment depending on the role
We believe employees are our greatest asset and we empower them to make a
difference in our business. Diversity and inclusion makes us all better.
Qualified applicants will receive consideration for employment without regard to
race, color, religion, sex, national origin, sexual orientation, gender
identity, age, disability, protected veteran status, and all other protected
statuses
Surgical Information Systems is an Equal Opportunity Employer and complies with
applicable employment laws. M/F/D/V/SO are encouraged to apply.
At this time we are unable to sponsor H1B candidates