Position Summary
The Senior Operations Coordinator is responsible for supporting day-to-day operational functions while driving efficiency and consistency across internal processes. This role partners cross-functionally to ensure alignment, streamline workflows, and contribute to overall organizational success.
Key Responsibilities
Team Leadership & Oversight
- Lead, coach, and support a team of retail coordinators, ensuring accuracy, accountability, and professional development.
- Prioritize and delegate daily, weekly, and ad hoc responsibilities.
- Establish clear workflows, monitor performance, and drive continuous improvement.
Retail Special Projects
- Lead and manage special retail projects, ensuring they are completed on time, within scope, and aligned with company objectives.
- Oversee the management and installation of UBI devices in current and new retail locations, ensuring seamless integration and functionality.
- Oversee the company store master, ensuring all data is accurate, up-to-date, and effectively utilized to support retail operations.
- Oversee NSO (new store opening) and relocation tasks via the weekly Monday board, including the movement of cash and vendor accounts to transition to a relocated or new store.
- Manage employee incentives and prize programs via Sparkplug platform.
- Oversee team member contests and spirit weeks, including holiday spirit weeks.
- Manage vendor services supporting store operations.
- Oversee the employee uniform embroidery process.
- Support new store openings, relocations, and special projects.
Debit Terminal & ATM Management
- Manage relationships with debit terminal processors and ATM providers, overseeing ordering, deployment, installation, and maintenance of hardware and platforms across all retail locations, and providing setup assistance to store teams.
- Coordinate with vendors and internal teams to ensure timely setup, replacements, and issue resolution.
- Monitor functionality and uptime, proactively addressing outages or performance issues.
- Maintain accurate tracking of device inventory, locations, and service needs.
Cash Pickup & Financial Operations Coordination
- Manage and coordinate cash pickup scheduling and setup across retail locations, including managing the Cash Pick Up vendor platform.
- Ensure alignment with security, compliance, and operational requirements.
- Serve as the bridge between retail stores and accounting, managing the retail accounting inbox to troubleshoot and resolve cash-related issues.
- Conduct bi-weekly audits of store cash trackers and weekly audits of bank reporting for deposit log accuracy.
- Submit weekly corporate Amex receipts for charges.
- Send the weekly 5th Meridian Cash Reporting email, weekly 3P Vendor Management/Location Updates, and weekly Accounting/Training Team Management Updates.
- Identify and resolve gaps or inefficiencies in cash handling workflows.
Menu Accuracy & Compliance
- Communicate all new pricing to store teams and create deal sheets accordingly, distributing via email and SharePoint.
- Identify and resolve discrepancies across POS, e-commerce, and marketing platforms.
- Partner cross-functionally with retail, merchandising, compliance, and marketing teams.
- Track trends in errors and implement process improvements to reduce recurring issues.
Team Member Engagement
- Post Thursday night price updates and deal sheets to the Viva Engage platform.
- Create and distribute the monthly company newsletter, featuring employee spotlights and team member contests and spirit weeks, posting to Viva Engage and sending via email.
- Create and manage Hype tour prizes and holiday specific team member incentives.
- Manage reporting for team incentives.
- Monitor Viva Engage communities to ensure timely, accurate, and professional communication, while encouraging broader team member participation and engagement across the organization.
- Identify trends, escalate issues, and partner with internal communications on broader messaging needs.
- Promote engagement best practices and improve knowledge-sharing processes.
Operational Execution & Reporting
- Prepare and send the weekly leadership deck: reminder sent to leadership on Fridays, with the deck itself sent the following Sunday.
- Manage ad hoc requests and emerging priorities with a high level of responsiveness.
Qualifications
- 3+ years of retail operations or training, coordination, or project management experience, including experience managing special projects from conception through completion.
- Previous experience in retail management a plus.
- Previous experience in Cannabis industry a plus.
- Proven ability to manage priorities and lead multiple concurrent workstreams and initiatives.
- Prior experience leading or mentoring others required.
- Strong attention to detail and organizational skills.
- Experience working cross-functionally in a fast-paced environment.
- Effective communication and problem-solving skills.
- Experience with POS systems, e-commerce platforms, and/or retail operations software.
- Proficiency in Microsoft Office Suite, including Excel.
- Ability to navigate regulatory environments and uphold strict confidentiality standards.
Work Environment
- Standard remote work environment
- Occasional onsite travel may be required based on business needs
- May require occasional extended hours based on business needs
Compensation & Benefits
- Competitive salary based on experience
- Comprehensive benefits package including health, dental, and vision
- Paid time off and company holidays
- Professional development opportunities
Equal Opportunity Statement
We are committed to building a diverse team and an inclusive environment for all. We are an Equal Opportunity Employer; all hiring decisions are based on qualifications, merit, and business needs.
If you require a reasonable accommodation to participate in the application or interview process, please notify us by replying to your application confirmation email or contacting your recruiter directly.
Requires 3+ years in retail operations, training, coordination, or project management; experience leading or mentoring others; strong organization, communication, problem-solving, and Microsoft Office skills.
Key Responsibilities
- leading teams
- managing projects
- coordinating operations
Skills & Tools
UBI, Sparkplug, Microsoft SharePoint, POS, e-commerce platforms, Viva Engage, Microsoft Office Suite, Microsoft Excel
Job Details
- Category: Project and Program Management
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Little Rock, Arkansas, United States
- Salary: USD 70,000 – 80,000 / year
- Languages: English
Benefits
- Generous paid time off
About Good Day Farm
A cannabis retail organization operating stores and supporting retail operations. — Industry: Retail and Wholesale