Retail Special Projects Manager

Job Description Position Summary The Senior Operations Coordinator is responsible for supporting day-to-day operational functions while driving efficiency and consistency across internal processes. This role partners cross-functionally to ensure alignment, streamline workflows, and contribute to overall organizational success. Key Responsibilities Team Leadership & Oversight - Lead, coach, and support a team of retail coordinators, ensuring accuracy, accountability, and professional development. - Prioritize and delegate daily, weekly, and ad hoc responsibilities. - Establish clear workflows, monitor performance, and drive continuous improvement. Retail Special Projects - Lead and manage special retail projects, ensuring they are completed on time, within scope, and aligned with company objectives. - Oversee the management and installation of UBI devices in current and new retail locations, ensuring seamless integration and functionality. - Oversee the company store master, ensuring all data is accurate, up-to-date, and effectively utilized to support retail operations. - Oversee NSO (new store opening) and relocation tasks via the weekly Monday board, including the movement of cash and vendor accounts to transition to a relocated or new store. - Manage employee incentives and prize programs via Sparkplug platform. - Oversee team member contests and spirit weeks, including holiday spirit weeks. - Manage vendor services supporting store operations. - Oversee the employee uniform embroidery process. - Support new store openings, relocations, and special projects. Debit Terminal & ATM Management - Manage relationships with debit terminal processors and ATM providers, overseeing ordering, deployment, installation, and maintenance of hardware and platforms across all retail locations, and providing setup assistance to store teams. - Coordinate with vendors and internal teams to ensure timely setup, replacements, and issue resolution. - Monitor functionality and uptime, proactively addressing outages or performance issues. - Maintain accurate tracking of device inventory, locations, and service needs. Cash Pickup & Financial Operations Coordination - Manage and coordinate cash pickup scheduling and setup across retail locations, including managing the Cash Pick Up vendor platform. - Ensure alignment with security, compliance, and operational requirements. - Serve as the bridge between retail stores and accounting, managing the retail accounting inbox to troubleshoot and resolve cash-related issues. - Conduct bi-weekly audits of store cash trackers and weekly audits of bank reporting for deposit log accuracy. - Submit weekly corporate Amex receipts for charges. - Send the weekly 5th Meridian Cash Reporting email, weekly 3P Vendor Management/Location Updates, and weekly Accounting/Training Team Management Updates. - Identify and resolve gaps or inefficiencies in cash handling workflows. Menu Accuracy & Compliance - Communicate all new pricing to store teams and create deal sheets accordingly, distributing via email and SharePoint. - Identify and resolve discrepancies across POS, e-commerce, and marketing platforms. - Partner cross-functionally with retail, merchandising, compliance, and marketing teams. - Track trends in errors and implement process improvements to reduce recurring issues. Team Member Engagement - Post Thursday night price updates and deal sheets to the Viva Engage platform. - Create and distribute the monthly company newsletter, featuring employee spotlights and team member contests and spirit weeks, posting to Viva Engage and sending via email. - Create and manage Hype tour prizes and holiday specific team member incentives. - Manage reporting for team incentives. - Monitor Viva Engage communities to ensure timely, accurate, and professional communication, while encouraging broader team member participation and engagement across the organization. - Identify trends, escalate issues, and partner with internal communications on broader messaging needs. - Promote engagement best practices and improve knowledge-sharing processes. Operational Execution & Reporting - Prepare and send the weekly leadership deck: reminder sent to leadership on Fridays, with the deck itself sent the following Sunday. - Manage ad hoc requests and emerging priorities with a high level of responsiveness. Qualifications - 3+ years of retail operations or training, coordination, or project management experience, including experience managing special projects from conception through completion. - Previous experience in retail management a plus. - Previous experience in Cannabis industry a plus. - Proven ability to manage priorities and lead multiple concurrent workstreams and initiatives. - Prior experience leading or mentoring others required. - Strong attention to detail and organizational skills. - Experience working cross-functionally in a fast-paced environment. - Effective communication and problem-solving skills. - Experience with POS systems, e-commerce platforms, and/or retail operations software. - Proficiency in Microsoft Office Suite, including Excel. - Ability to navigate regulatory environments and uphold strict confidentiality standards. Work Environment - Standard remote work environment - Occasional onsite travel may be required based on business needs - May require occasional extended hours based on business needs Compensation & Benefits - Competitive salary based on experience - Comprehensive benefits package including health, dental, and vision - Paid time off and company holidays - Professional development opportunities Equal Opportunity Statement We are committed to building a diverse team and an inclusive environment for all. We are an Equal Opportunity Employer; all hiring decisions are based on qualifications, merit, and business needs. If you require a reasonable accommodation to participate in the application or interview process, please notify us by replying to your application confirmation email or contacting your recruiter directly.