Job Description:
• Work in a retail store environment, such as gas stations, c-stores, grocery stores, liquor stores, drug stores, mass merchandise, and dollar stores
• Responsible for organizing and training store managers and clerks on lottery equipment
• Act as a liaison between Retail Solutions, lottery, retail and internal customers
• Assist with SCiQ project rollout preparation (i.e., conduct store pre-sites, pre-site documentation, system staging)
• Complete online surveys with photos and details gathered from store visits
• Conduct and review pre-implementation documentation to ensure accuracy during installs
• Conduct full-scope innovation/systems demonstrations
• Conduct Train-the-Trainer and product information presentations with internal and external customers
• Monitor and evaluate training program’s effectiveness and provide recommendations for modifications
• Maintain consistent working knowledge of all SG systems functionalities and enhancements while also being responsible for presenting any potential system opportunities with recommended solutions
• Serve as high-tier support to field questions and investigate concerns raised by lottery and retail partners
• Work with internal teams to ensure the product technology functions as designed
• Work with other departments in support of site sales and support goals
• Ability to adapt to a fast-paced environment
• Ability to be accountable and responsible to use, maintain, and secure all assigned tools, test equipment, terminals, subassemblies, parts and supplies
• Ability to communicate problems with management
• Ability to identify, troubleshoot, and repair any lottery equipment problems in accordance with the Field Service Protocol
• Other functions and responsibilities as assigned
Requirements:
• 1-3 years of experience in retail and/or sales
• 1-3 years of lottery experience
• Demonstrated ability to multi-task while ensuring accuracy and considering the end-user
• Knowledge of Microsoft Word, Excel, Outlook and web browsers
• A can-do attitude combined with strong curiosity and a passion for learning
• Good communication skills, bilingual a plus
• Strong organizational skills
Benefits:
• Must have a valid driver’s license in good standing.
• Ability to travel whether by air, vehicle, or other forms of transportation.
• Health insurance
• Paid time off