About the Role
We're looking for a highly detail-oriented and experienced Retail Operations & Data Specialist to take ownership of product data, retailer onboarding, documentation, ERP/EDI projects, and other operational requirements associated with selling into major retailers.
This is not an entry-level role. We're looking for someone who has ideally worked within CPG, FMCG, food, or a similar product-based business and understands the level of accuracy required when working with large retailers, distributors, 3PLs, and supply chain partners. You should be comfortable taking a project or operational requirement, understanding what needs to happen, gathering the necessary information, and driving it through to completion with minimal hand-holding.
Work Structure & Requirements
- Location: Remote / Virtual
- Schedule: Part-time to start (approximately 20 hours per week), with strong potential to progress into a full-time role, HK Timezone
- Opportunity: Long-term position working with an international business operating across the US, Europe, and Asia
- Compensation:10 USD per hour
Key Responsibilities
1. Product Master Data Management
- Manage and maintain accurate product master data including SKUs, UPCs/GTINs, barcodes, case configurations, dimensions, weights, ingredients, and other product specifications
- Review product and packaging information for accuracy, including ingredient information and multilingual requirements
- Maintain organized and accurate product information across internal databases, retailer portals, and operational documents
- Maintain clear file structures, documentation, and internal systems so information can be easily accessed and updated
2. Retailer Onboarding & Account Administration
- Complete retailer new vendor, new item, and product setup forms accurately and on time
- Support onboarding and ongoing administration for major US and European retail accounts
- Review retailer requirements and ensure all necessary operational documentation is completed correctly
- Support the completion of retailer-specific compliance forms, portals, templates, and documentation
3. ERP & EDI Support
- Support the implementation and ongoing maintenance of the company's ERP system
- Assist with EDI setup and coordination, working with external EDI partners, retailers, and internal stakeholders
- Prepare and organize the data required for ERP migration, integration, and system setup
4. Logistics & Supply Chain Documentation
- Help manage product, logistics, and supply chain documentation for US import and 3PL operations
- Coordinate information between suppliers, factories, 3PLs, retail partners, and internal stakeholders
- Track and manage inbound documentation requirements to keep operations on schedule
5. Compliance & Risk Management
- Identify missing, inconsistent, or incorrect information before it creates downstream issues
- Proactively flag potential compliance, data, or operational issues that could lead to retailer delays, chargebacks, or penalties
Required Skills & Experience
- Experience: 3+ years in operations, retail operations, supply chain, or product data — CPG, FMCG, food, beverage, or confectionery experience strongly preferred
- Retail Knowledge: Experience supporting brands selling into major US retailers is highly advantageous; familiarity with retailer onboarding, item setup, vendor portals, and retailer documentation
- ERP & EDI: Experience working with ERP systems and managing detailed product or inventory data; understanding of EDI and experience supporting EDI implementations is highly preferred
- Tools: Strong Excel and/or Google Sheets skills
- Communication: Strong written and spoken English; confident communicating with external vendors, retailers, logistics partners, and internal stakeholders
- Profile: Exceptional attention to detail, naturally methodical, proactive problem solver — identifies what is missing rather than waiting to be told what to do; comfortable handling large quantities of product information without sacrificing accuracy
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