Retail Operations Coordinator
Location: Remote, Canada
Position Type: Full-Time
Reports to: VP of Retail Operations
About Hive
Hive Retail Solutions is a growing Canadian sales and merchandising agency representing
leading CPG and natural food brands across Canada. We work with brands to deliver strong
retail execution, field merchandising, brand activations, retail events and measurable results.
We are looking for a Retail Operations Coordinator who is highly organized, creative, proactive
and enjoys being the person who keeps things moving behind the scenes.
About the Role
The Retail Operations Coordinator is a varied and fast-paced role supporting our Brand
Management, Retail Operations, Marketing and Field Teams.
You will be involved in everything from coordinating samples and POP materials, brand
onboarding and client reports to proposals, events, social media, newsletters and digital
content. You will work with multiple teams and projects at the same time, making sure
information is organized, deadlines are met and nothing falls through the cracks.
This is a great opportunity for someone who genuinely enjoys administration and coordination,
but also wants to use their creativity and contribute to marketing, events and client-facing
projects.
What You'll Be Doing
Retail & Brand Operations
Support Brand Managers with the day-to-day coordination of client and brand programs.
Track brand priorities, deadlines and deliverables and follow up on outstanding items.
Coordinate communication and information between Brand Managers, Field Teams,
Marketing and Operations.
Support client meetings, reports, presentations and follow-up activities.
Coordinate samples, POP materials, shipments and marketing collateral.
Assist with proposals, contracts and new business opportunities.
Coordinate onboarding for new brands and maintain organized client files and Google
Drive folders.
Marketing & Communications
Develop and maintain the monthly national sales call presentation.
Coordinate client and internal newsletters.
Assist with marketing communications, presentations and company initiatives.
Support Hive's social media strategy and content calendar.
Create engaging content for LinkedIn, Instagram and other digital platforms.
Source photos, videos and success stories from our field teams across Canada.
Help keep Hive's website content current and relevant.
Events & Projects
Assist with the planning and coordination of trade shows, conferences, retail activations
and company events, including CHFA and guerrilla marketing events.
Coordinate event materials, samples, displays, promotional items and logistics.
Assist with grant applications, tracking and administration.
Support a variety of internal projects and initiatives as they arise.
The Person We're Looking For
We are looking for someone who takes ownership, gets things done and enjoys being busy.
You will be successful in this role if you are:
Solutions-focused – you don't just identify a problem; you look for a way to solve it.
A great problem solver – you're resourceful and comfortable figuring things out when there isn't an obvious answer.
Proactive – you anticipate what needs to happen and get ahead of it rather than waiting to be asked.
Assertive – you're comfortable following up with people, asking questions and getting the information you need.
Tenacious – you don't give up when something is difficult or when you have to follow up more than once.
Highly organized – you love a good checklist, tracker, calendar and well-organized folder!
Administrative by nature – you genuinely enjoy administration, coordination,documentation and making sure the details are right.
Creative – you enjoy creating presentations, social media content, communications and finding creative ways to showcase our brands and company.
Eager to learn – you're curious, willing to learn new systems and processes, and aren't afraid to take on something you've never done before.
A strong communicator – you're comfortable communicating with internal teams, field
representatives, suppliers and clients.
A team player – you enjoy collaborating with different teams and understand that great
execution requires everyone working together.
Detail-oriented – you notice the little things and take pride in producing accurate,
professional work.
A Self-Starter – You are a self-starter and a go-getter that works well independently with
minimal supervision.
What You'll Bring
2+ years of experience in administration, coordination, retail operations, marketing, project coordination or a similar role.
Strong administrative and organizational skills.
Excellent attention to detail and ability to manage multiple priorities.
Strong written and verbal communication skills.
Experience creating presentations, reports and professional business documents.
Strong proficiency with Google Workspace and Microsoft Office.
Experience with social media and digital content creation is an asset.
Experience in retail, CPG, events, marketing or field operations is an asset.
Experience with Slack or similar communication platforms is an asset.
Ability to work independently in a remote environment.
A willingness to occasionally travel for events, trade shows and other business requirements.
What Hive Offers
Competitive salary: $60,000 per year
Cell phone allowance: $1,200 per year
Extended health and dental benefits available after successful completion of the
probationary period
Remote working environment, giving you the flexibility to work from home while staying
connected with the Hive team
Friendly and collaborative team culture where people support one another and work
together to achieve great results
Varied and interesting work across retail operations, marketing, client services, events and
field execution
Opportunities to learn and grow as Hive continues to expand
A workplace where initiative, creativity, problem-solving and taking ownership are valued
Why Join Hive?
At Hive, no two days are exactly the same. You'll have the opportunity to work across retail
operations, marketing, client services, events and field execution, while developing a broad
understanding of the CPG and retail industry.
We are a friendly, collaborative team that values initiative, creativity, problem-solving and
taking ownership. You'll have the opportunity to work independently while still being part of a
supportive team that genuinely enjoys working together.
If you're someone who loves organization and administration but also has a creative side,
enjoys solving problems and wants a role where you can make a real contribution, we'd love to
hear from you.
Apply today and join the Hive team!
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