Imagine what you could do here! The people here at Apple don’t just create
products — they build the kind of wonder that’s revolutionized entire
industries. It’s the diversity of those people and their ideas that inspires the
innovation that runs through everything we do, from amazing technology to
industry-leading environmental efforts. At Apple, inclusion is a shared
responsibility, and we work together to foster a culture where everyone belongs
and is inspired to do their best work.
Here on the Apple Store Online team, we
are responsible for Apple’s largest store. Our main goal is to deliver a
magical, personal digital experience where customers can shop, buy and learn
everything Apple, wherever they are. Each customer should feel like they are our
only customer and our job is to set the bar for the experience they receive. To
run such an extraordinary store, it takes extraordinary people, and we are
looking for someone to help us do extraordinary things. The Apple Retail
Customer Care team is seeking an experienced manager to lead a team of software
developers and technical project managers responsible for our transactional
customer communications. In this role, you will guide a team to build, scale,
and optimize the direct-to-customer communications that reach millions of Apple
customers every day.
DESCRIPTION
As the Retail Online Communications Manager, you will lead a globally
distributed team that creates email, SMS, and other direct-to-customer
transactional communications. Operating in a fast-paced, continually changing
environment, you will drive the strategy and execution of these critical
customer touch points and translate between technical and business teams to turn
ideas into action. You will also present insights and recommendations to
leadership, adapting your communication style to fit cross-functional audiences.
MINIMUM QUALIFICATIONS
Bachelor's degree in a related field, or equivalent experience 7 years of
experience managing projects or programs 3 years of experience mentoring and
guiding others through developmental and timely feedback, project milestones,
and deliverables.Experience presenting to and influencing senior leadership
through written and verbal communication, including advocating for the customer
experience in written content Experience managing multiple projects and programs
simultaneously across a global scope Experience leading geographically
distributed teams while supporting a diverse and inclusive team culture Ability
to work outside of standard business hours and travel as business needs require
PREFERRED QUALIFICATIONS
10+ years of experience leading cross-functional teams with worldwide scope
Experience with transactional communications, direct-to-customer messaging
channels, and related infrastructure Experience managing remote or globally
distributed teams across multiple time zones Technical leadership experience,
including familiarity with templating engines, such as Apache Velocity, and
software development practices PMP, Scrum Master, or related project management
certification Experience navigating confidential information within matrixed
organizational structures Ability to foster an inclusive, collaborative team
culture across a distributed workforce Understanding of Apple's brand voice,
with the ability to advocate for the customer experience across written
communications