About Nations Dry Out
Nations Dry Out is a nationwide commercial restoration company providing water mitigation, fire restoration, hazmat, trauma cleanup, environmental services, and reconstruction solutions to Fortune 500 companies across all 50 states. Our mission is to move beyond being a vendor and become a trusted restoration partner by delivering exceptional service and being the first choice for mitigation and restoration needs.
Position Overview
We are seeking an experienced, highly motivated
Operations Manager
to lead and support our internal Project Managers and subcontracted restoration teams nationwide. This role oversees water mitigation, mold remediation, asbestos abatement, reconstruction, and other commercial restoration projects while ensuring exceptional client service, operational efficiency, and project success.
The Operations Manager is responsible for managing client work orders, coordinating nationwide resources, maintaining Service Level Agreements (SLAs), developing job scopes and proposals, and ensuring projects are completed accurately, efficiently, and on time.
This is a
24/7 operational role
. Incoming client work orders must be acknowledged and responded to
within five (5) minutes
of receipt. There are
no exceptions
to this expectation. As the role evolves, rotating after-hours and weekend coverage may be implemented; however, the initial and ongoing expectation is that the Operations Manager always remains available and responsive outside of approved vacation.
Work Expectations & Training
Successful completion of the company's required training program is a condition of employment.
Key Responsibilities
Manage inbound emergency restoration work orders from nationwide clients
Respond to new work orders immediately (within five minutes)
Assign and allocate work orders to Project Managers and subcontractor partners
Coordinate restoration projects across all 50 states
Maintain daily written and verbal communication with clients
Ensure Service Level Agreement (SLA) compliance and client satisfaction
Monitor project progress and ensure timely completion of all deliverables
Develop job estimates, quotes, and proposals
Review project documentation for accuracy and completeness
Analyze operational performance and financial data
Support budgeting, forecasting, and cost management initiatives
Troubleshoot operational challenges and develop effective solutions
Lead, coach, and support Project Managers and subcontracted teams
Maintain accurate job records and operational documentation
Ensure quality standards, safety requirements, and company procedures are followed
Collaborate with internal departments to improve operational performance
Deliver exceptional customer service while managing multiple priorities simultaneously
Qualifications
Required
Hands-on restoration field experience with the ability to effectively lead field teams and Project Managers
Minimum of
5 years of operations management and/or project management experience
Bachelor's degree or equivalent combination of education and relevant experience
Experience in one or more of the following industries:
Commercial restoration
Residential restoration
Insurance claims management
General familiarity of building systems and trades, including:
Electrical
Plumbing
HVAC
General construction
Experience working in both field operations and office environments
Excellent written and verbal communication skills
Strong customer relationship management skills
Outstanding troubleshooting and problem-solving abilities
Strong analytical, organizational, and time management skills
Ability to prioritize multiple projects in a fast-paced environment
Proficiency with Microsoft Office Suite and web-based business applications
Self-motivated with an exceptional work ethic
Comfortable working remotely while managing projects nationwide
Ability to thrive in an environment with changing priorities and ambiguity
Willingness to maintain an "always on" operational mindset outside of scheduled vacation
Preferred
Experience with
Xactimate
Experience using
XactAnalysis
Knowledge of commercial restoration estimating and insurance claims processes
IICRC
Water Restoration Technician (WRT)
Certification
IICRC
Applied Structural Drying (ASD)
Certification
Additional IICRC certifications are a plus
Experience coordinating subcontractors and nationwide restoration crews
Familiarity with commercial emergency response operations
Benefits
Base salary plus commission opportunities
Medical insurance
Dental insurance
401(k) with employer match
Paid Time Off (PTO)
Company-provided cellphones
Company-provided computer
Company-paid travel for required training
Equal Employment Opportunity
Nations Dry Out is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.
No Third-Party Agencies