Description
Current TS / SCI with CI Polygraph REQUIRED for this role
Job Type: Contract
Location: Remote – U.S.
Schedule: Full-time
Contract: Contract opportunity with potential for extension
• Must be based and legally authorized to work in the United States*
About the Role
Our client is seeking a highly technical Resident Engineer to support large-scale service provider network environments. This is a customer-facing role focused on network routing and switching, operational support, network automation, and DevOps.
The ideal candidate will have strong service provider networking experience combined with hands-on automation skills and the ability to troubleshoot complex production environments.
What You'll Do
• Provide technical operational support for large-scale service provider network environments.
• Troubleshoot complex routing, switching, hardware, software, and network performance issues.
• Support network operations, maintenance, upgrades, migrations, and major changes.
• Analyze network issues, identify root causes, and develop effective corrective actions.
• Work closely with engineering, operations, and technical stakeholders to resolve escalated issues.
• Support network architecture, implementation, and operational best practices.
• Develop and maintain network automation solutions to improve consistency, efficiency, and reliability.
• Use scripting and DevOps practices to automate network configuration, validation, monitoring, and troubleshooting.
• Integrate automation into existing network operational workflows.
• Develop technical documentation, procedures, and troubleshooting guides.
• Participate in technical discussions and communicate complex networking concepts to both technical and non-technical stakeholders.
• Help identify opportunities to improve network reliability, scalability, and operational efficiency.
Requirements
What We're Looking For
• Strong hands-on experience with service provider routing and switching.
• Experience supporting large-scale production network environments.
• Strong troubleshooting and operational support experience.
• Experience with network automation and DevOps methodologies.
• Scripting/programming experience used to automate network operations.
• Ability to develop practical automation solutions that integrate with existing operational processes.
• Strong understanding of routing, switching, IP networking, and service provider technologies.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating with engineering and operations teams.
• Strong analytical and problem-solving skills.
• Comfortable working in high-pressure production and escalation environments.
Why This Opportunity?
This is an opportunity to work on large-scale service provider networking and network automation initiatives in a highly technical environment. The role combines traditional network engineering with modern automation and DevOps practices, making it a strong fit for an engineer who enjoys both network operations and automation.