Required technical capabilities:
Primary
• Proficiency working in Linux based Operating Systems.
• Working knowledge with openstack, heat templates, and Azure AKS.
• Familiarity with SIP and IP Telephony protocols and the use of packet capture tools (e.g. Wireshark) to identify irregularities.
• Exceptional skills with Python and Linux Shell (BASH, CSH, SH, KSH) scripting.
• Working knowledge with DevOps, mainly Docker, Ansible, virtualization, Kubernetes and microservices.
• Understanding of networking protocols TCP/IP, UDP, TLS, SSH, RTP, SIP, HTTP, DNS, NAT, and syslog
Secondary
• Familiarity with 5G call flows and 5GC SBI components.
• Familiarity with Kafka, Elastic, Spark, and MariaDB.
• Knowledge of WSO2 Identify server, LDAP, and single sign-on.
Must Have:
• 5+ years’ experience in a client-facing technical role.
• A demonstrated history of customer focus and empathy, including the ability to diplomatically address customer concerns and provide feedback.
• Experience troubleshooting applications including the ability to experiment with software and telecommunications systems, reproduce customer reported behaviors and communicate these to engineering, support and sales.
• Experience working collaboratively with team members in different geographic locations and time zones.
• Experience working in an Agile / Scrum environment
• Strong verbal, problem solving and analytical skills.
• Candidate must have good written and oral communication skills, be a fast learner.
• Ability to lead discussions on technical issues and drive toward resolution.
• Able to explain and define complex issues within a business setting.
This is a remote position.