The Resident Accounts Manager will be responsible for day-to-day operations and financial functions of a portfolio of properties. This remote position centralizes rent collection, delinquency efforts, and scheduled billing responsibilities to optimize revenue for each property. This position also provides resident account support through customer care inquiries until issue is resolved.
Who You Are:
You are self-motivated and enjoy working with others through a remote office setting with virtual communication
You have a high degree of self-discipline
You are dependable, focused, detail-oriented, and take pride in your work.
You understand the impact that revenue, delinquency, and ancillary income has on the financial performance of the property and portfolio.
Your work ethic is strong, and you enjoy working with different management styles.
What You’ll Do:
Collecting and posting rent and other charges in a timely manner according to state and local requirements for each property; review scheduled billing monthly
Execute collections strategies to keep delinquency below 1%
Monitor and follow up on bad debt, including use of an Artificial Intelligence (AI) tools to assist with resident communication and collections or in partnership with a third party collections partner
Preparation of all notices, resident, and guarantor contact, and filing evictions electronically, if available.
Manage LEAP (or comparable guarantor waiver) accounts; file claims in a timely manner and track payment from the vendor
Complete pre-close and AME checklists
Complete monthly damage liability waiver insurance reconciliation
Post all charges for quarterly inspections and move-out
Complete timely Final Move Out statements and quarterly notices
Work closely with collections agency(s)
Participate in recurring meetings with Regional and Property Managers, as needed, to communicate financial performance of each property in portfolio
Assist with customer care issues related to resident accounts
What You'll Need:
Previous experience in an Assistant Manager or Bookkeeper role in the property management industry
Proficient in Entrata
Proficient in Microsoft Office Suite of Applications
Communication skills that foster an environment of connection and belonging, teamwork and productivity
Ability to create a respectful sense of urgency with rent collections
Impeccable attention to detail and strong organization skills
Experience in collecting delinquent rent and post move out charges
Excellent written and verbal communication skills, including grammar and punctuation
Above average negotiating skills
Ability to handle customer issues to completion
A high school diploma or equivalent