Reservations Supervisor

Property Description

 

Three Waters Resort & Marina, a Marriott Tribute Portfolio Resort, offers more than a place to work - it’s a chance to be part of one of the most exciting, experience-driven destinations in the Florida Keys. Set across 15 oceanfront acres in Islamorada, the resort features 214 guest rooms, a 72-slip marina, watersports, indoor and outdoor event venues, and nine distinct culinary outlets, along with the only resort water taxi in the Keys and a unique adult-only retreat within the resort. For team members, this means exposure to a wide range of high-energy, guest-facing experiences - from elevated hospitality and events to marina and lifestyle programming. Team members are part of a collaborative, fast-paced environment where they can build diverse skills, contribute creatively, and play a direct role in delivering memorable, shareworthy experiences in one of the most beautiful destinations in the country.

 

Overview

Calling all passionate and detail-oriented individuals! Join our exceptional team as a Reservations Supervisor and be at the forefront of creating unforgettable guest experiences. We are seeking an enthusiastic and results-driven professional to lead our reservations team and ensure seamless operations. This role oversees the daily operations of the reservations department across Multiple Hotel and Resort Properties in a remote setting, ensuring exceptional guest service, reservation accuracy, and revenue conversion while developing a team of reservation agents through call auditing, coaching, and performance accountability. The ideal candidate is a strong leader with multi-system reservation expertise and a track record of coaching teams to success. 

The shift for this role is Tuesdays through Saturdays from 10:30am-7:00pm and subject to change based on business needs. 

 

 

Join our thriving establishment and be part of a supportive and collaborative work environment that recognizes and rewards your achievements. We offer competitive compensation, growth opportunities, and a vibrant workplace where you can make a significant impact.

 

If you have a passion for hospitality, excellent communication skills, and a knack for problem-solving, apply now and be part of our success story!

Qualifications

• Previous experience in a reservations or front desk role within the hospitality industry preferred
• Proven experience in a supervisory or leadership position
• Strong customer service and communication skills
• Excellent organizational and time management abilities
• Proficiency in reservation management systems and software
• Knowledge of revenue management principles
• Attention to detail and accuracy in data entry
• Resort, luxury hospitality, or multi-property reservation experience a plus
• Experience auditing calls and conducting coaching sessions strongly preferred
• Experience working in a remote setting a plus.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays). 
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.

Salary Range

Starting from USD $0.00/Hr.

Supervisory reservations experience, strong customer service and communication, organizational skills, proficiency with reservation systems, knowledge of revenue management, call auditing and coaching experience preferred.

Key Responsibilities

• supervising reservations
• auditing calls
• coaching agents

Job Details

• Category: Customer Service
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Islamorada, Florida, United States
• Languages: English

Benefits

• 401k matching
• Tuition reimbursement
• Retirement plan

About Davidson Hospitality Group

A full-service hospitality management company operating hotels, resorts, restaurants, and entertainment venues across the U.S. — Industry: Hospitality and Tourism