- Responding to inbound emails and web messages
· Creating new outbound emails
- Primarily non-voice, but voice tasks are still a component of
the role and other tasks at hand
- Processing transactions on proprietary and 3rd party systems
- Attending virtual huddles and other online meetings
- Receiving or making internal & external voice calls
- Updating data/reporting and collating other information
- Providing feedback on opportunities to improve process
- Calculating various costs for travel bookings e.g. flights,
upgrades and/or add-ons
- Providing specialist advice to other internal teams
- Prioritizing work across multiple queues/systems
- Quality checking own or other team members work before
finalizing
- Rapid task switching based on priorities/ urgencies
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- Excellent communication skills in English – written and spoken
· Ability to adapt communication to different countries/cultures
· Numerate/Experience with spreadsheets - ability to complete
calculations and translate time across time zones
· Experience with different proprietary web applications and MS
Office Suite
· Customer focus
- Completed at least 2 years in college
· Amicable to shifting schedules
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