Your day-to-day
Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
Promote the Hotel’s (and IHG generally) products and services
Maintain a high level of product and service knowledge about all IHG Hotels in your region
Maintain professional grooming, follow hotel policy and brand standard
Develop and maintain a regular pattern of sales calls
Prepare and execute action plans which increase reservation sales and associated business
Record and process reservations made by phone/fax/email
Accept and follow up wait list reservations
Process new reservations, amendments such as extensions, early departures, etc., or cancellations as per guest requests via multi channels
Promptly handle guest requests and coordinate with related departments to get things done
Follow up pre-payment for advance purchase and Wholesales FIT bookings
Check reservation creations and update booking details as per hotel standard
Ensure individual/ company/ travel agent/ source/ group profiles are well updated
Maintain knowledge of special rates/ offers/ promotions
Prepare reports as requested (eg. Miscellaneous reports)
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
Be a friendly face and helping hand to our guests
Look smart – wear your uniform with pride
Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
May assist with other duties as assigned by management
What we need from you
Education:
High School or Vocational Certificate in Hotel Management, Business Administration, or related field
Service years in the field:
1 year related experience or 6 months experience in Reservations/ Front Office or an equivalent combination of education and experience
Knowledge and skills:
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
Problem solving and organizational abilities
Proficient in the use of computer
Good listening, speaking, reading and writing skills
Language: Good English and Vietnamese in verbal and writing
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
High school or vocational certificate in hotel management or business; 1 year related experience or 6 months in reservations/front office; computer proficiency; good English and Vietnamese verbal and written skills.
Key Responsibilities
- selling hotel products
- processing reservations
- handling guest requests
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Phu Quoc, An Giang, Vietnam
- Languages: English, Vietnamese
About InterContinental Hotels & Resorts
A luxury hotel brand offering reservation and guest services. — Industry: Hospitality and Tourism