This position is responsible for the repair and upkeep of drain cleaning equipment.
Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important).
ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
Logs incoming repairs into the store in the repair portal with serial numbers
Quotes all repairs within three (3) business days of receipt
Works with Territory Manager to determine parts needed Makes approved repairs per the Territory Manager
Notifies Territory Manager when customer repairs are complete
Repairs all drain equipment, such as jetters, cameras, and sewer machines
Establishes relationships with customers and resolves issues related to repairs
Prepares Daily Repair Summaries
Follows all company safety requirements
Loads and unloads equipment
Punctuality and regular attendance
NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
Assists in pulling customer orders for pickup and shipping
Prepares and print shipping labels and pack and seal boxes
Assists the Territory Manager with maintaining repair specific inventory
Picks up and delivers repair and new equipment to customers
All other duties as assigned
PHYSICAL DEMANDS & WORK ENVIRONMENT:
Physical ability to do work requires but not limited to bending, sitting and standing for 8+ hours
Physical ability to do work requires lifting 1 to 60 pounds
Must be able to drive a forklift and company vehicles
Must be able to load and unload equipment with or without assist
COMPENTENCY, KNOWLEDGE, SKILLS & ABILITIES:
Ability to change focus frequently and often while being detail oriented and well organized
Strong mechanical mindset
Ability to solve problems and work independently and as a team
Ability to communicate effectively with customers, management, and inter-department personnel
Strong computer skills with Microsoft (Word, Excel, and Outlook)
Strong work ethic and positive attitude
Able to work in a high-pressure, challenging environment
EDUCATION & EXPERIENCE:
REQUIRED:
High school diploma or equivalent
Clean driving record with a valid driver license
PREFERRED:
2-3 years prior repair or mechanical experience
Experience in repairing drain cables and drain cleaning machines
1-2 years of welding experience
ADDITIONAL INFORMATION:
Minimal travel may be required for training
The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO.