Overview
Are you someone who can work well within a set time frame and can you work with required expectations that are set for a definite deadline? Do you have experience with the closing of files? Are you familiar with working with policy rejected documents? Do you have the experience resolving post-closing issues in a timely manner? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual like you. If you possess these skills, now is the time to join our team and become a part of something big.
Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.
A DAY IN THE LIFE
In this role, you will…
- Responsible to coordinate the closing of files assigned to you within a required timeline and coordination of all aspects involved with the finalizing of the closing process
- Be responsible for preparation and accuracy and closing documents in accordance with state requirements and client instructions
- Ensure company’s two-hour turnaround time commitment to clients is met by monitoring and prioritizing work in progress reports
- Review title commitment for clearance and to assure all items are counted for including but not limited to updating payoffs, taxes and HOA
- Secure lender, seller and/or broker approval of loan closing documents
- Confirm closing dates, location, documentation, and funds due at closing with borrowers
WHO YOU ARE
You possess …
- Proven work experience within the real estate industry and/or a vendor management service company
- Proven exceptional Customer Service
- A working knowledge of real estate titles, deed preparation and closings
- Excellent follow through and organizational skills
- High energy and have a positive attitude
- The ability to use and have advanced computer skills and are proficient in the Microsoft software products
Responsibilities
- Responsible for daily reports, schedules, funding, policies, rejected documents and any other assigned reports by managers
- Responsible for preparation and accuracy and closing documents in accordance with state requirements and client instructions
- Review title commitment to assure all items are accounted for including but not limited to updating payoffs, taxes and HOA , review effective date schedule within company policy guidelines
- Engage lender, seller and/or broker approval of loan closing documents and provide requested docs
- Address inquiries from client, seller, buyer, agents, internal staff and Asset Management Company professionally and in a timely manner
- Maintain professional communication with team members, team leader, management, clients (internal & external)
- Confirm closing dates, location, documentation, and funds due at closing with all parties
- Ensure all funding conditions have been met in accordance with state and client instructions
- Deed Preparation within client timelines and specifications
- Cut checks to all payees and wire funds to the seller within client directed timelines
- Confirm file set up with disbursements
- Resolve post close issues in a timely manner, including lender, recording and policy rejects
· Resolve rejected documents
· Customer service
- Attend and participate in bi-weekly team meetings, be on time and be prepared for these meetings
- Perform all other duties as assigned
Qualifications
- High School diploma or equivalent required.
- Practical work experience within real estate industry/and or a vendor management servicing company
- Working knowledge of real estate titles, deed preparation and closing
· Proven customer service skills
- Must be able to use and have advanced computer skills and be proficient in the Microsoft software products
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