Rental Operations Representative II
Tailored Brands, Inc. is a leading omni-channel specialty retailer of menswear, including suits and a broad selection of business casual offerings as well as the largest provider of tuxedo rental products in the U.S. and Canada. We operate retail stores in all 50 states and Canada. Our U.S. retail stores are operated under the brand names of Men’s Wearhouse, Jos. A. Bank, Men’s Wearhouse and Tux, and K&G Fashion. Our Canadian stores are operated under the brand name of Moores in ten provinces. Our purpose is to help our customers love how they look for moments that matter. We accomplish this by providing a personal, convenient, one-of-a-kind shopping experience with compelling products and world-class service. We help fulfill this mission by providing our employees with an engaging and inclusive workplace focused on teamwork, growth and respect. If you want to make a difference, be part of a great team and grow, you might be a perfect fit.
About the Job
The Rental Operations Representative II supports both year-round initiatives and high-volume seasonal execution, especially during peak seasons. The Rental Operations Representative serves as the point of contact for business-to-business account management and issue resolution. This is an execution role focused on safeguarding client relationships and reducing operational frictions. This is a remote position, reporting to the Manager of Rental Operations.
What You’ll Do | Key Accountabilities
- Maintain accurate process setup for events and initiatives, to improve consistency and scalability across all markets.
- Review assigned accounts to ensure accuracy of data in CRM, updating and validating information as needed.
- Provide proactive account support, follow-up and fast issue resolution to all customers.
- Assist with market activation efforts, new store openings, and seasonal outreach initiatives, including high-volume data collection.
- Support QA testing for stores to ensure operational readiness, sharing actionable insights that impact operational decision-making or processes.
- Audit orders for accuracy while identifying and tracking any trends or anomalies that may impact business
- Support the parcel reorder process, including monitoring trends for process improvements.
- Additional duties assigned.
What You’ll Bring | Skills & Experience
- 2+ years’ experience in customer service or business support
- Strong attention to detail with the ability to review, organize, and format information accurately while following established processes and step-by-step instructions.
- Strong data-gathering skills, with the ability to navigate complex information sources, evaluate details accurately, and turn findings into clear, reliable business insights.
- Preferred experience includes exposure to retail systems testing, parcel/shipping workflows, or seasonal event-based operations.
- Experience maintaining CRM data accuracy
- Proficiency in Microsoft Suite
- High attention to detail in high-volume environments
- Strong written and verbal communication skills
- Ability to manage fluctuating workloads volume
Work Environment, Physical & Mental Demands
- Ability to sit and work at a computer keyboard for extended periods of time
- Ability to stoop, kneel, bend at the waist, and reach daily
- Able to lift and move up to 25 pounds occasionally
- Must utilize visual acuity, speech and hearing, hand and eye coordination, and manual dexterity necessary to operate a computer and office equipment
- Hours regularly 40 hours per week, remote within the U.S.
Please note that you do not need to qualify for all requirements to be considered. We encourage you to apply if you can meet most of the requirements and are comfortable opening a dialog to be considered.
Benefits
This role is eligible for healthcare including medical, dental and vision, retirement savings (401k with a company match), income protection programs such as life, accident and disability insurance, paid time off for sick leave, vacation, bereavement, jury duty, and holidays, wellbeing program, commuter, adoption assistance, education assistance, legal services, and employee merchandise discounts. For more detailed information go to mytbtotalrewards.com.
Work-Life Balance
We understand the demands of work, school, family, and personal responsibilities. Through our work-life resources and programs we offer services for every stage of life to help you manage the day-to-day needs. We offer programs such as:
- Meeting-Free Fridays (encouraged) | so you can catch up on work and self-development.
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