We are Looking for a Renewal Coordinator to support us in managing day-to-day communications and follow-ups for our monthly tenant renewal proposals. In this role, you'll be the go-to person for keeping the renewal process running smoothly and ensuring the residents feel heard and valued.
Responsibilities:
Primary Responsibilities:
- Handle daily renewal questions and requests from residents via phone calls, texts, and emails.
- Follow up with tenants regarding their pending renewal proposals.
- Provide timely, attentive, and upbeat service to residents, ensuring their needs are met in a way that reflects positively on our business.
- Keep me updated on renewal timelines and vital reporting information.
- Review daily renewal reports to guide your communications with both tenants and management.
- Direct tenants to the appropriate team members for additional questions and support.
Other Duties:
- Network with our team of leasing agents and coordinators to grow your skills and gain efficiency.
- Ensure everything you do complies with company policies, as well as federal and local regulations.
- Attend meetings and connect with other employees to share best practices.
- Take on additional duties assigned to them.
Qualifications:
- Must have at least 2+ years of experience in Real Estate VA, Property Management or anything in the same manner.
- Clear and effective written and verbal communication skills.
- Strict Ability to meet strict and aggressive deadlines.
- Strong ability to multitask, problem-solve, and prioritize your workload in a fast-paced environment.
- Excellent interpersonal, organizational, and relationship management skills.
- A positive attitude with strong initiative, resilience, due diligence, and resourcefulness.
- Experience using Yardi or general knowledge of property management is a big plus.
- Must be amenable to work during CST Business Hours.