This is a Fully Remote Job
1. About Our Client:
The organization operates within the workforce management and HR software industry, providing a platform that supports millions of workers daily. It addresses challenges related to workforce operations, payroll, and career growth by delivering solutions that help people get paid, develop professionally, and influence their industries. The company handles large-scale enterprise customers and focuses on supporting long-term customer relationships and revenue retention.
2. About the Opportunity:
The
Renewal Manager - Enterprise
is responsible for managing and negotiating renewal contracts for a portfolio of large enterprise customers generating $30-50 million in annual contract revenue. This role focuses on developing and executing renewal strategies that support customer retention, revenue growth, and profitability. The position involves navigating complex stakeholder environments and collaborating with internal teams to maintain and expand enterprise customer relationships.
3. Responsibilities:
Manage a diverse portfolio of enterprise customer renewals with varying priorities
Negotiate complex, multi-year contracts that balance competitive market conditions and company economics
Develop renewal strategies considering organizational changes, procurement cycles, and budgets
Propose renewal terms, pricing, and contract provisions based on financial analysis and market factors
Analyze competitive positioning to inform negotiation and deal structure
Achieve retention targets through targeted renewal strategies
Navigate enterprise procurement with multiple decision-makers to close renewals
Identify and structure expansion opportunities alongside account teams
Assess renewal risks through analysis of customer performance and initiatives
Manage contract economics to optimize territory margin while maintaining competitiveness
Maintain account intelligence and negotiation documentation for strategy and visibility
Engage confidently with executive, procurement, and legal stakeholders during renewals
Collaborate cross-functionally to coordinate renewal strategy and messaging
Serve as a subject matter expert on contract structures and market standards in enterprise HR/Payroll
4. Requirements:
Bachelor's degree or equivalent experience
Minimum 6 years negotiating and managing enterprise software renewals or accounts
Expertise in navigating complex enterprise procurement with multiple stakeholders
Proven negotiation skills for complex multi-year agreements
Strong analytical and commercial acumen for evaluating customer and market factors
Ability to build and maintain relationships at executive levels and influence outcomes
Preferred: Experience managing customer territories or revenue in enterprise software/SaaS
Preferred: Familiarity with HR/Payroll software market dynamics and competitive positioning
Preferred: Background in contract negotiation, legal, procurement, or business strategy
Preferred: Experience managing large account renewals or enterprise customer expansion
Preferred: Skills in solution-based selling and value-based commercial agreements
Preferred: Knowledge of enterprise HR/Payroll market and industry trends
Preferred: Experience with predictive analytics, financial modeling, or buyer decision processes
5. Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.
Equal Opportunity Statement:
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.