This is a Fully Remote Job
About Our Client:
The organization operates in the revenue intelligence industry, addressing challenges faced by revenue teams in optimizing sales and customer engagement. It provides a unified AI-driven platform that consolidates data, insights, and workflows to help revenue teams understand their customers more deeply, automate sales processes, and improve deal closure rates. Serving over 5,000 companies worldwide, the company leverages advanced AI technologies and specialized applications to enhance sales efficiency and effectiveness.
About the Opportunity:
The RENEWAL MANAGER role is essential in maintaining and expanding relationships with SMB customers by managing the entire contract renewal process. This position is responsible for driving on-time renewals, identifying expansion opportunities, and collaborating across teams to ensure a seamless customer experience. The role contributes by improving retention rates and operational efficiency through refined renewal strategies and process enhancements.
Responsibilities:
Manage the renewal process from initial outreach to contract execution, ensuring timely renewals and minimizing churn
Lead commercial negotiations including pricing proposals and contract agreement facilitation
Engage customers through live interactions using data insights to reinforce the platform’s value
Identify upsell and expansion opportunities within existing accounts
Maintain renewal forecasting and pipeline management in Salesforce
Collaborate with Customer Success, Sales, and Operations teams to streamline renewals and improve workflows
Advocate for process improvements and automation to boost efficiency
Identify at-risk customers early to implement tailored retention strategies
Oversee contract execution workflows including quote creation and tracking through Salesforce
Requirements:
Minimum 2 years of experience in renewals, account management, customer success, or sales within a B2B SaaS environment
Proven success managing and negotiating contracts with strong renewal and expansion outcomes
Experience with Salesforce and related sales opportunity management tools
Excellent communication and negotiation skills with the ability to influence decision-makers
Strong business acumen to align customer needs with financial considerations
Highly organized with attention to managing multiple accounts efficiently
Ability to thrive in a fast-paced, high-growth environment with a strategic mindset
Pay Range and Compensation Package:
The annual On-Target Earnings for this position range from 77,000 to 110,000 USD
Compensation depends on factors such as skills, qualifications, experience, and location
Total package may include base salary, incentives, bonuses, equity, and benefits
Benefits & Perks:
Medical, dental, and vision insurance plans tailored to employee and family needs
Flexible wellness stipend to support healthy lifestyles
Mental health benefits including therapy and coaching coverage
401(k) retirement program
Education and learning stipend for personal development
Flexible vacation policy to promote work-life balance
Paid parental leave
Company-wide recharge days quarterly
Work from home stipend to support remote work
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.