We are now accepting applications for a full-time, remote role in our Sales Department.
We are seeking a motivated and customer-focused Renewal Account Representative to join our team. In this role, you will be responsible for managing and renewing existing customer accounts, ensuring high customer satisfaction, and identifying opportunities to upsell additional services.
Key Responsibilities:
- Manage the renewal process for existing customer accounts, ensuring timely and accurate contract renewals
- Develop and maintain strong relationships with customers to understand their needs and provide tailored solutions
- Identify opportunities to upsell additional GruntWorx products and services to existing customers
- Collaborate with cross-functional teams, including customer support, product, and finance, to ensure a seamless renewal process
- Provide accurate sales forecasts and reports to management
- Providing support: provide direct support to customers, including onboarding and training
- Educate customers on the benefits and features of GruntWorx products and services
- Achieve and exceed renewal sales targets and quotas
Qualifications:
- Bachelor's degree in Business, Sales, Marketing, or a related field
- 2+ years of experience in sales, account management, or customer success, preferably in the software or technology industry
- Proven track record of meeting or exceeding sales targets
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Proficiency in CRM software and Microsoft Office Suite
- Ability to work independently and as part of a team
Benefits:
- Competitive salary and bonus structure
- Comprehensive health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holidays
- Professional development opportunities
About Us:
Gruntworx is a Drake Enterprises, LTD company based out of Franklin, NC with locations in Virginia Beach, VA and Hampton, NH . We are customer-centric, offering software products and services to professional tax-preparers. We offer unique opportunities throughout our organizations, and our goal is to be the employer of choice and our customers’ first choice.
Bachelor's degree in business, sales, marketing or related field; 2+ years sales/account management/customer success experience; proven sales track record; CRM and Microsoft Office proficiency; strong communication and organizational skills.
Key Responsibilities
- managing renewals
- upselling services
- building relationships
Skills & Tools
CRM, Microsoft Office
Job Details
- Category: Sales
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Florida or Kansas or Massachusetts or New Hampshire or North Carolina or Tennessee or Utah or Virginia
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About GruntWorx
A customer-centric software company providing products and services to professional tax preparers. — Industry: Information Technology