Note: The job is a remote job and is open to candidates in USA. Advizex is a Managed IT services provider with over 45 years of experience helping businesses achieve their IT objectives through innovative solutions. They are seeking a highly motivated and skilled Senior Technical Writer to create and maintain Managed Services and Project Management process documentation, training materials, and customer-facing collateral. The role involves collaborating with technical staff, ensuring documentation accuracy, and supporting external audits to uphold quality standards.
Responsibilities
- Prepare instruction manuals, knowledge articles, process documents, and process diagrams
- Create auditable documentation and take a lead role in helping Advizex succeed in external audits
- Prepare customer facing collateral
- Disseminate technical information in easy-to-understand language for a non-technical audience
- Have technical accuracy in writing user documentation
- Create IT documentation after a thorough collaboration with subject matter experts and technical staff
- Help other writers in creating documentation
- Ability to take existing and potential content and improve it
- Convert complex documentation to easy language for multiple audiences
- Create process manuals with screenshots and tutorials
- Write documentation for internal teams managed services and professional services IT teams
- Communicate complex ideas in a concise manner
Skills
- Bachelor's degree or higher in Information Systems, Information Technology, Computer Science, or other related discipline
- Minimum of 6+ years of proven experience in writing technical documentation
- Prior experience with providing documentation for audits
- Strong prior experience and expertise creating process flow diagrams
- Excellent verbal and written communication skills
- Ability to work effectively as part of a team, with a collaborative and proactive approach to problem-solving
- Considered a subject matter expert with process documentation software like: LucidCharts, Visio, Draw.IO, or similar products
- Strong prior experience with Confluence, IT Glue, Sharepoint, or other documentation management systems
- Strong prior experience with support audits for SOC II, CJIS, NIST, ITAR, or ISO standards
Benefits
- Competitive salary and performance-based bonuses
- Comprehensive health, dental, and vision insurance
- Retirement savings plan with company profit sharing
- Professional development opportunities
- Flexible work arrangements: Remote Position
- Generous paid time off and holiday
Company Overview