Note: The job is a remote job and is open to candidates in USA. Xformative Payment Systems is a late-stage startup offering card-based and payment product capabilities for healthcare and benefits. The Client Project Manager will lead end-to-end client onboarding and implementation from kickoff through go-live, coordinating stakeholders, requirements, workstreams, readiness activities, and the transition to ongoing operations.
Responsibilities
- Lead end-to-end implementation of new client programs, managing timelines, deliverables, and dependencies from project initiation through successful go-live
- Serve as the primary liaison with client stakeholders during onboarding to gather, document, and validate business and operational requirements
- Assess and confirm alignment between client requirements and existing system and operational capabilities; identify gaps and required enhancements
- Translate identified gaps into actionable workstreams and coordinate with Product, Technology, and Operations teams to initiate and track required development and operational changes
- Drive cross-functional coordination across internal teams (Operations, Product, Technology, Relationship Management) to ensure alignment, accountability, and timely execution
- Coordinate onboarding activities with external partners, including sponsor bank, network, and fulfillment vendors, ensuring completion of required documentation, approvals, and setup activities
- Manage program setup and readiness activities, including configuration, workflow validation, and operational preparedness for launch
- Track and communicate project status, risks, dependencies, and key milestones to stakeholders and leadership; proactively identify and address potential issues
- Ensure all required documentation, approvals, and operational readiness criteria are completed prior to go-live
- Support transition from implementation to ongoing operations, ensuring a smooth handoff to Operations Support and Relationship Management teams
- Maintain organized project documentation, including requirements, decisions, timelines, and deliverables, to support transparency and future reference
Skills
- • Bachelor's degree or equivalent combination of education and experience
- • 4–8 years of experience in project management, client implementation, operations, or a related discipline
- • Demonstrated success managing complex, cross-functional projects with multiple stakeholders and competing priorities
- • Excels at building relationships and collaborating with clients, leaders, and cross-functional teams
- • Confidently engages with stakeholders at every level to elicit, analyze, challenge, and validate business, operational, and technical requirements
- • Can quickly understand business and operational requirements and translate them into actionable implementation plans
- • Thrives managing multiple, complex projects simultaneously while maintaining quality and attention to detail
- • Is highly organized, detail-oriented, and proactive in identifying risks before they become issues
- • Takes ownership for advancing our projects and enjoys rolling up your sleeves to solve problems
- • Adapts easily to changing priorities and remains calm under pressure
- • Is excited by the opportunity to build new processes, improve workflows, and help define a growing implementation organization
- While this is primarily a sedentary role, the employee is regularly required to talk and hear
- The employee is also required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms
- Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus
- Experience in one or more of the following industries is highly preferred:
- • Payments
- • Card programs
- • Financial services
- • Banking
- • Financial technology (FinTech)
Benefits
- Flexible and fully remote work setup
- Balance your professional and personal life seamlessly
Company Overview