Note: The job is a remote job and is open to candidates in USA. CVS Health is a healthcare company focused on delivering connected, convenient, and compassionate health experiences. The Worklife Customer Support Associate will support members and their families through employee assistance, behavioral health, and related benefits by responding to inquiries, assessing needs, providing referrals and education, and facilitating appropriate clinical support.
Responsibilities
- Respond to member inquiries and provide support through phone, video, and live chat
- Assess member needs and connect individuals to appropriate behavioral health, employee assistance, and community resources
- Provide information, guidance, referrals, and benefit education
- Recognize warning signs, de-escalate challenging situations, and facilitate clinical transfers when appropriate
- Support members and their families while adhering to program policies and service standards
- Accurately document interactions and maintain confidentiality
- Navigate multiple systems simultaneously in a fast-paced, service-focused environment
Skills
- 1-2 years of experience in a call center, help line, customer support, or similar virtual service environment
- 1 year Experience in a social, psychological or human service field providing client support
- Basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.)
- Reliable, hardwired broadband or fiber internet connection required
- High school diploma or equivalent required
- 1 year of Behavioral Health experience
- Bachelor degree preferred
Benefits
- CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
- Medical, dental, and vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
Company Overview