Note: The job is a remote job and is open to candidates in USA. Propark Mobility is an industry-leading parking operations company focused on creating the perfect parking moment for every guest. The Working Manager oversees parking operations, including shuttle fleet management, self-parking, valet services, staff development, scheduling, client relations, customer service, payroll reporting, budgeting, financial oversight, and compliance.
Responsibilities
- Develop and train supervisors and line-level employees
- Review and approve work schedules to ensure adequate coverage while minimizing expenses
- Develop and maintain strong client relations and attend client meetings
- Assist supervisors in handling customer complaints and day-to-day operational issues
- Manage and submit employee, operations, and payroll reports
- Oversee the customer service program to ensure customer satisfaction
- Develop budgets and monitor financials to meet business goals
- Review and evaluate audits to ensure integrity of revenue control
- Ensure compliance with company policies and procedures, as well as those of our client
- Respond to operational issues when needed (at times, after normal business hours)
- Maintain the highest professional and ethical standards for both our organization and our client
Skills
- Progressive management experience with front-line team oversight
- You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries
- You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest and thoughtful
- Your friends describe you as trustworthy, loyal and dependable
- You are self-sufficient, resourceful and decisive
- You see a challenge as an opportunity and are looking for a position with a chance for growth
- You have a flexible schedule meaning that the position may require working weekends and holidays
- You have impeccable conversational and written communication skills
- You have an exceptional way with people and you achieve extraordinary results
- Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP
- The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top assett
- Bachelor's degree with a concentration in business is helpful but not required
- Established experience with scheduling and payroll is a plus
Benefits
- Tips
- Remote, Hybrid, In Office work modality
- We promote from within - park your career here!
- Free parking while working at your assigned Propark location(s).
- Flexible scheduling
- Paid Holidays and Wellness
- Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7, including 3 free counseling sessions for all employees and each household family member.
- (FT Employees) Paid vacation and an extra day-off on your birthday!!
- (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
- The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)
Company Overview