Note: The job is a remote job and is open to candidates in USA. Quest Diagnostics is a healthcare diagnostics company. The Workforce Management Analyst analyzes staffing trends, creates forecasts, and recommends staffing strategies to optimize patient service resources. The role also develops reports and dashboards, monitors appointment utilization, and collaborates with patient services, HR, and training leaders.
Responsibilities
- Analyzes historical staffing data to identify trends, insights and areas for improvement. Creates process maps, reports and dashboards to communicate findings and implement solutions
- Monitors real time data including appointment utilization to ensure optimal PSC performance. Build plans to address gaps in staffing levels for optimal resource allocation. Partners with supervisor/manager to develop justification for additional staff based on patient volume and appointment demand
- Builds strong relationships within patient services leadership team. Collaborate with leaders on scheduling strategies to optimize staffing resources and ensure employee satisfaction. Works closely with HR and training teams to reduce placement time of key resources
Skills
- **This position requires you to have a state phlebotomy license. (Quest does not accept NHA licenses in CA, WA, NV).**
- * High School diploma or equivalent; associates degree
- * Proven experience as a business analyst or similar role
- * Project management skills
- * Strong analytical and problem-solving skills
- * Expertise in data analysis tools
- * Excellent communication and interpersonal skills
- * Detail orientation with strong organizational abilities
- * Strong collaboration and influencing skills
- * Ability to prioritize, plan and organize
- * Advanced skills in excel (graphs, pivot tables and understanding formulas)
- * Proficient in Microsoft office suite (PowerPoint, word, etc.)
- * Individual contributor with ability to influence others
- * Travel Required
- * Experience in workforce management, forecasting and/or analytical roles
- * PSC/IOP experience a plus
- * Knowledge of Six Sigma or Lean is beneficial
- * Strong Analytical skills
- * Bachelor's degree (Preferred)
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- HealthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
Company Overview
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