Note: The job is a remote job and is open to candidates in USA. Cengage is an education technology company focused on helping learners gain skills and achieve their goals. The Workforce Funding Operations Specialist will operationalize workforce funding activities by managing ETPL administration, partner onboarding, funding inquiries, compliance records, reporting, research, and cross-functional issue resolution. The role also develops scalable processes, training resources, and workflow improvements to support funded enrollment growth.
Responsibilities
- Lead ETPL administration and maintenance, including submissions, renewals, approvals, deadline tracking, and ongoing compliance requirements across eligible training provider lists
- Maintain accurate ETPL assets and related records in Salesforce, currently representing more than 5,800 listings, and use Lightcast, labor market information, and other research sources to support submissions and course alignment
- Own workforce-specific partner onboarding and setup for third-party funding programs, guiding partners through workforce support offered through ed2go, enrolling third party-funded students, and account maintenance on funding contacts—particularly during the first year of implementation
- Carry out operational support for inquiries regarding workforce funding. Coordinate cross-functional resolution of workforce funding issues across Product, Enrollment, Student Support, Marketing, Finance, and other internal teams, serving as the consistent owner who drives each issue through resolution and communicates status to interested parties
- Maintain internal workforce funding documentation, standard operating procedures, records, approval requirements, and knowledge resources, so processes are clear, current, auditable, and scalable
- Collaborate with Marketing and Learning & Development teams to develop internal training, job aids, and partner-facing resources that build workforce funding knowledge, improve consistency, and reduce avoidable administrative burden
- Produce and maintain reporting that supports data accuracy, operational visibility, compliance, and decision-making across ETPL activity, partner implementation, funding programs, and funded enrollments
- Collaborate with internal ed2go teams to provide baseline, repeatable support for workforce-related questions. This may include verification of funding, course updates, and triaging simple partner or case manager requests
- Research grants, scholarships, public funding programs, and other funding types to clarify eligibility requirements, allowable uses, relevant ed2go course offerings, and practical ways ed2go can support partner participation
- Identify and implement workflow improvements that simplify handoffs, strengthen controls, increase operational efficiency, and support scalable funded enrollment growth
- Deliver support related to workforce funding initiatives and other special projects, as needed
Skills
- Proven experience supporting federal and/or state funding programs, grants, scholarships, or other publicly funded workforce initiatives
- Knowledge of WIOA, Trade Adjustment Assistance, Vocational Rehabilitation, or similar workforce funding programs and their administrative requirements
- Familiarity with ETPL processes, Lightcast, and other labor market information databases
- Experience coordinating operational processes across multiple collaborators, with proven ability to handle handoffs, dependencies, deadlines, and issue resolution from start to finish
- Strong attention to detail in interpreting program requirements, maintaining accurate documentation, and handling high-volume records with consistency
- Proficiency with CRM systems like Salesforce and experience maintaining data quality, operational records, and reporting assets
- Strong analytical and reporting skills, including proficiency with Excel for coordinating and communicating operational data
- Excellent written and verbal communication skills to explain forms, processes, requirements, and next steps clearly to partners and internal collaborators
- Strong organizational and time management skills to balance administrative responsibilities, partner needs, and special projects
- A solution-focused approach to working optimally across various teams including Product, Enrollment, Student Support, Marketing, Finance, and Sales
- Ability to develop and sustain SOPs, training resources, and scalable workflows to enhance operational consistency and lessen administrative workload
- Partner-facing experience in account support, partner success, program operations, or similar roles
- Experience supporting invoicing, billing, progress reporting, compliance documentation, or customized grant- and cohort-based program implementations
Benefits
- Eligibility to participate in the company’s discretionary incentive bonus program; the bonus target amount is not guaranteed and depends on individual performance and overall company results among other factors.
- 5% annual individual target bonus
Company Overview