Welcome to talentflow – Where Precision Meets Compassion
At talentflow, we are a leading provider of innovative solutions in the workers compensation space, empowering employers, insurers, and healthcare providers with streamlined processes and data‑driven insights. Our mission is to reduce the administrative burden of claims handling while ensuring that injured workers receive timely, appropriate care. As a remote‑first organization, we champion flexibility, continuous learning, and a culture built on trust, collaboration, and accountability. Join a team that values meticulous attention to detail, proactive problem‑solving, and a genuine commitment to improving outcomes for every stakeholder.
Why This Role Matters
The Remote Workers Compensation Data Entry Coordinator is the backbone of our Utilization Review (UR) operation. In this position, you will be the first point of contact for providers, adjusters, and internal teams, ensuring that every referral, request, and appeal is captured accurately, processed efficiently, and tracked meticulously. Your work directly influences the speed and quality of medical authorizations, the integrity of our data repositories, and ultimately, the health and safety of workers across the nation.
Key Responsibilities – What You’ll Do Every Day
- Client & Stakeholder Interaction: Serve as the primary liaison for clients and their staff, responding to inquiries via phone, email, and secure messaging platforms with professionalism and empathy.
- Referral Management: Receive referrals (prospective, retrospective, concurrent, reconsiderations, and appeals) from providers and adjusters through fax, email, or electronic portals; enter each request into talentflow’s proprietary UR software with precision.
- Authorization Coordination: Secure necessary authorizations from adjusters before proceeding with reviews, documenting all communications for auditability.
- Physician Assignment: Match each UR request to an appropriate physician reviewer based on established protocols, state guidelines, and reviewer expertise.
- Quality Assurance: Conduct periodic self‑checks and respond to random QA reviews, ensuring adherence to internal standards, regulatory compliance, and best practices.
- Log Maintenance: Keep detailed logs of inbound referrals, outbound communications, authorization statuses, and any exceptions or escalations.
- Issue Resolution: Identify and troubleshoot client issues promptly, escalating complex matters to senior coordinators or the compliance team as needed.
- Continuous Improvement: Provide feedback on workflow bottlenecks, suggest enhancements to the UR platform, and participate in regular process‑optimization meetings.
- Documentation & Reporting: Generate daily and weekly summary reports for management, highlighting volume metrics, turnaround times, and any trends that may impact service delivery.
- Other Assigned Duties: Flexibly support related initiatives such as training new hires, assisting with audit preparation, and contributing to special projects that advance talentflow’s strategic goals.
Essential Qualifications – What You Must Bring
- Utilization Review Experience: Minimum of 3 years of hands‑on experience conducting UR in the workers compensation arena, with a proven track record of managing high‑volume referral pipelines.
- Medical Terminology Proficiency: At least 2 years of experience working with medical terminology, CPT codes, ICD‑10 classifications, and related documentation.
- Microsoft Office Mastery: 3+ years of advanced usage of Microsoft Office Suite (Excel, Word, Outlook, PowerPoint), including data manipulation, pivot tables, and mail merges.
- Remote Work Discipline: Demonstrated ability to thrive in a remote environment, maintaining productivity, meeting deadlines, and communicating effectively across time zones.
- Communication Skills: Excellent written and verbal communication abilities, with a talent for translating complex medical and insurance concepts into clear, actionable language.
- Attention to Detail: A meticulous eye for accuracy, ensuring that every data entry, log entry, and communication meets talentflow’s high standards.
- Problem‑Solving Mindset: Ability to quickly assess issues, identify root causes, and implement practical solutions while keeping client satisfaction front‑and‑center.
Preferred Qualifications – What Sets You Apart
- Experience with proprietary UR platforms or electronic health record (EHR) systems.
- Certification in Health Information Management (RHIA, RHIT) or a related field.
- Familiarity with state‑specific workers compensation regulations and guidelines.
- Previous experience in a fully remote, distributed team environment.
- Advanced data analysis skills, including experience with SQL or data visualization tools.
Core Skills & Competencies
- Organizational Excellence: Ability to juggle multiple referrals, logs, and communications without sacrificing accuracy.
- Customer‑Centric Approach: Commitment to delivering exceptional service to providers, adjusters, and internal partners.
- Technical Agility: Comfort navigating web‑based applications, learning new software quickly, and troubleshooting technical glitches.
- Regulatory Awareness: Understanding of HIPAA, workers compensation statutes, and industry compliance requirements.
- Team Collaboration: Proactive participation in virtual meetings, knowledge‑sharing sessions, and cross‑functional initiatives.
Career Growth & Learning Opportunities at talentflow
talentflow invests heavily in the professional development of its team members. As a Data Entry Coordinator, you will have access to:
- Structured Training Programs: Comprehensive onboarding, ongoing UR best‑practice workshops, and certification support.
- Mentorship Networks: Pairing with senior physicians, compliance experts, and operations leaders to accelerate your learning curve.
- Career Pathways: Clear progression routes toward senior coordination roles, UR analyst positions, or specialized compliance and quality assurance tracks.
- Continuing Education Stipends: Financial assistance for relevant courses, conferences, and industry certifications.
- Cross‑Functional Exposure: Opportunities to collaborate with product development, data analytics, and client success teams, broadening your skill set beyond traditional data entry.
Work Environment & Culture at talentflow
Our remote‑first philosophy means you can work from anywhere in the United States while staying connected to a vibrant, inclusive community. Key cultural pillars include:
- Transparency: Open communication channels, regular town‑hall meetings, and clear visibility into company goals.
- Innovation: Encouragement to propose process improvements, experiment with new tools, and contribute ideas that shape our product roadmap.
- Well‑Being: Access to virtual wellness programs, mental‑health resources, and flexible scheduling to support work‑life harmony.
- Diversity & Inclusion: A commitment to building a workforce that reflects the communities we serve, with employee resource groups and inclusive policies.
- Recognition: Regular acknowledgment of individual and team achievements through awards, spot bonuses, and public shout‑outs.
Compensation, Perks & Benefits
talentflow offers a competitive hourly wage ranging from $18.00 to $25.00 based on experience, expertise, and geographic location. In addition to base pay, you will receive a comprehensive benefits package that includes:
- Health Insurance: Medical, dental, and vision coverage with multiple plan options.
- Paid Time Off (PTO): Generous vacation accrual, sick days, and paid holidays.
- Retirement Savings: 401(k) plan with employer matching contributions.
- Professional Development: Tuition reimbursement, certification fees, and access to an online learning library.
- Technology Stipend: Monthly allowance for home office equipment, high‑speed internet, and ergonomic accessories.
- Employee Assistance Program (EAP): Confidential counseling, legal resources, and financial planning support.
- Performance Bonuses: Quarterly incentives tied to accuracy metrics, turnaround times, and client satisfaction scores.
Typical Work Schedule
This is a full‑time, 40‑hour per week position with standard Monday‑through‑Friday hours. While the role is remote, we maintain core collaboration windows to ensure seamless communication with the broader talentflow team and our client partners.
How to Apply – Take the Next Step
If you are a detail‑oriented professional with a passion for workers compensation, a knack for data accuracy, and a desire to thrive in a supportive remote environment, we want to hear from you. Click the link below to submit your resume, cover letter, and any relevant certifications. Our recruiting team reviews applications on a rolling basis, and qualified candidates will be contacted promptly for a virtual interview.
Apply Now – Join talentflow’s Remote Team
Closing Statement – Your Future Starts Here
At talentflow, every data point you enter, every referral you process, and every client you assist contributes to a safer, healthier workforce nationwide. We are excited to welcome a dedicated Data Entry Coordinator who shares our commitment to excellence and compassion. Take the next step in your career and become an integral part of a forward‑thinking organization that values your expertise and invests in your growth.
Apply today and help us shape the future of workers compensation services.
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