Note: The job is a remote job and is open to candidates in USA. Kainos is a company that values problem-solving, innovation, and collaboration. As a Workday EDM Forward Deployed Engineer (HCM Consultant), you will work directly within customer environments to drive the adoption and optimization of Workday solutions, acting as a technical bridge between Kainos and the client.
Responsibilities
- Design, configure, and optimise EDM & Workday configuration within live customer environments, working as a trusted technical peer to client IT, HR, and operations teams
- Proactively identify and remediate configuration debt, performance constraints, and architectural limitations before they require escalation
- Resolve complex technical blockers and support the escalation process by providing rich environment context to accelerate case resolution
- Ensure technical continuity from implementation into the FDE engagement, working closely with the Onboarding team at go live
- Enable client administrators through direct knowledge transfer, producing configuration guides, integration documentation, and reusable templates to build sustainable internal capability
- Identify technical signals of adoption risk and provide the CSM with regular technical health summaries to enable informed account reviews and early intervention
- Guide clients through the three-stage maturity model, removing technical friction such as configuration gaps, integration failures, admin capability shortfalls, that prevents progression between levels
- Define and track account-specific maturity milestones jointly with the Customer Success Manager, using adoption metrics and usage data as evidence
- Feed structured product insight back to the Product team, surfacing recurring configuration constraints, missing capabilities, and underserved enterprise use cases
- Document account-level technical history and contribute to the broader Foward Deployed function by sharing reusable assets, resolved issues, and deployment patterns with fellow FDEs
Skills
- HCM Workday certification with demonstrable hands-on experience in leading Workday deployments and configuring live Workday environments
- Proven ability to work directly inside enterprise customer environments, building trusted technical relationships with client IT and HR operations teams
- Proven experience of managing complex stakeholder environments
- Experience resolving complex integration and configuration challenges independently, with a bias toward pragmatic, well-documented solutions
- Strong communication skills — able to translate technical detail clearly for non-technical stakeholders
- Ability to manage concurrent work across multiple accounts, balancing responsiveness with structured prioritisation
- Awareness of how technical adoption drives customer retention and long-term platform value
- Collaborative working style with a genuine commitment to knowledge sharing and team capability development
- Practical working knowledge of Kainos EDM — configuration, document management, template design, workflow automation, and version management
- Experience in a forward deploy, embedded engineering, or technical account management role, ideally within a SaaS or enterprise software environment
- Familiarity with adjacent Workday modules (Recruiting, Learning, Talent, Adv Compensation) that intersect with EDM document workflows
- Exposure to customer success metrics, adoption health scoring, or maturity frameworks
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