Note: The job is a remote job and is open to candidates in USA. ACC Premiere provides customer service experiences for consumers of well-known brands through phone, social media, live-chat, and email. The Work From Home Customer Service Representative will consult with customers, determine appropriate solutions, adapt communication to different customer types, and handle escalated interactions remotely.
Responsibilities
- Consult with customers to understand their needs and determine the best option
- Have excellent verbal communication skills
- Ability to adapt to different types of customers and use positive language to represent yourself and the Company
- Use excellent customer service skills to handle escalated customer interactions
Skills
- Have excellent verbal communication skills
- Ability to adapt to different types of customers and use positive language to represent yourself and the Company
- Dedicated home office workspace, ideally a separate room with its own door
- Adequate space to set up the workstation
- Ability to hardwire internet (direct connection to your router)
- Three power connections
- No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)
- Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible
- High school diploma required
- 100% attendance required
- Full-time: Monday-Friday 11:00AM-7:00PM EST
- Candidates in AL, AR, GA, ID, IA, KS, NH, NC, OH, OK, PA, SC, TN, TX UT, WV, and WY
- Minimum of 2 years customer service experience in a call center environment
- Experience supporting brand products and services
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Experience with diagnosing and troubleshooting
- Familiarity with supporting consumer products and/or services
- College education
Benefits
- Paid training
- Company-supplied equipment
- Promote-from-within culture
- Health, dental, vision, and life insurance
- 401(k)
- Daily Pay
- Employee assistance program
- Gym membership subsidy
- Referral Program
Company Overview