Note: The job is a remote job and is open to candidates in USA. Aspect is a workforce technology company reimagining workforce management tools through cloud-based innovation. The WEM Technical Consultant provides specialized cloud architecture and technical support for enterprise sales opportunities, covering APIs, integrations, security, networking, hyperscaler environments, and technical validation. The role also develops reusable technical enablement assets, supports demo readiness, and helps Solution Consulting teams address complex customer requirements.
Responsibilities
- Support enterprise-level sales cycles as a dedicated technical expert
- Act as the technical overlay for Aspect Cloud Workforce architecture, APIs, integrations, security, networking, and hyperscaler environments
- Assist with technical discovery, solution validation, and architecture review conversations
- Support customer-facing technical responses for RFPs, RFIs, security reviews, and procurement processes
- Partner with Product, Engineering, Integrations, Security, and Cloud teams to clarify technical positioning
- Create reusable technical documentation for Solution Consulting and Sales enablement
- Develop architecture diagrams, API guidance, technical FAQs, integration patterns, and security response content
- Support demo system initiatives, environment updates, troubleshooting, and technical readiness
- Improve SC adoption of technical tools, APIs, demo environments, architecture documentation, and repeatable workflows
- Help standardize technical messaging across strategic opportunities
- Provide dedicated technical expertise for strategic opportunities that require deeper discussion of Aspect Cloud Workforce architecture, APIs, security, cloud environments, networking, and integration patterns
- Enable stronger conversations with IT, security, architecture, procurement, and technical evaluation teams by providing confident, detailed, and accurate technical guidance
- Help resolve complex technical questions earlier in the process, reducing delays caused by architecture reviews, security concerns, integration uncertainty, or demo limitations
- Give Solution Consultants a specialized resource to help validate technical approaches, answer complex questions, and improve consistency in technical responses
- Assists with demo system initiatives, environment updates, technical troubleshooting, integration-based demo capabilities, and overall demo readiness
- Helps the SC team better understand and use technical tools, APIs, demo environments, architecture documentation, and repeatable technical workflows
- Develop architecture diagrams, API guidance, security response content, technical FAQs, integration patterns, and demo readiness documentation that can be reused across opportunities
Company Overview
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