Note: The job is a remote job and is open to candidates in USA. Interactive Strategies is a DC-based digital agency serving nonprofits, associations, and mission-driven organizations through strategy, content, and digital experiences. The Web Content Strategy Specialist (Operations) supports website redesigns and builds by managing content audits, planning, workflows, migrations, CMS implementation, and quality assurance. The role also collaborates with internal teams and clients to organize complex projects and improve content processes.
Responsibilities
- Support content strategy for website redesigns and builds, from discovery and auditing through content development, migration, and launch
- Present content audit findings, recommendations, and deliverables directly to clients and confidently explain the thinking behind your work
- Conduct quantitative and qualitative content audits and recommend whether content should be retained, revised, consolidated, relocated, or removed
- Organize and inventory large volumes of website content and maintain accurate content documentation throughout projects
- Manage content review and approval workflows using Bynder Content Workflow and other project management tools
- Build and maintain detailed spreadsheets tracking content status, ownership, recommendations, approvals, and migration
- Develop page outlines, content models, information architecture recommendations, and wireframe content
- Write and edit digital content where needed, applying UX writing, accessibility, SEO, and brand best practices
- Enter, migrate, format, and QA content in CMS platforms such as WordPress, Drupal, and Sitecore
- Collaborate closely with strategists, designers, developers, project managers, and clients throughout the website development process
- Identify opportunities to improve content processes, documentation, and workflows
Skills
- 3–5 years of experience in digital content, content strategy, content operations, UX/content design, or a related field
- Experience supporting complex website redesigns, migrations, or builds
- Demonstrated experience conducting content audits, inventories, or other large-scale content analysis
- Strong proficiency with spreadsheets and comfort managing large, detailed datasets and content trackers
- Hands-on experience entering, formatting, migrating, or QAing content in CMS platforms such as WordPress, Drupal, or Sitecore
- Strong writing and editing skills for digital platforms, even though writing is not the primary focus of this role
- Exceptional organization, attention to detail, and follow-through
- Ability to manage multiple projects, priorities, and deadlines simultaneously
- Strong verbal communication and presentation skills, including experience presenting recommendations or work directly to clients or stakeholders
- Comfort collaborating across disciplines and responding thoughtfully to client questions and feedback
- Familiarity with SEO, accessibility, UX, and web content best practices
- Curiosity, adaptability, and a willingness to learn new platforms, workflows, and technologies
- Interest in emerging AI tools and their applications to digital content work
- Agency or client-services experience preferred
Benefits
- A collaborative, supportive creative team environment
- Flexible work schedule, including remote work options
- A beautiful office in Washington D.C., where local staff go to the office 2x/week
- Opportunities for mentorship, professional development, and career growth
- Exposure to a wide range of industries, with a strong focus on nonprofits
- Access to training, conferences, and networking opportunities
- Company-sponsored health, vision, and dental insurance
- Pre-tax Flexible Spending Account (FSA)
- Profit sharing
- 4 weeks of vacation/sick time from day one (5+ weeks at year 3)
- Company-paid short-term and long-term disability
- Company-paid life and AD&D insurance
- 11 paid holidays
- 401(k) with company match
- New business referral bonus
- Professional development opportunities
- Flexible work schedule
- Pre-tax DC Metro SmartBenefits
Company Overview