Note: The job is a remote job and is open to candidates in USA. CIBT is a global provider of immigration and visa services for corporations and individuals. The Visa Consultant supports customers with visa applications, passport processing, and travel document services while providing customer service, preparing documents, communicating with clients and internal teams, maintaining records, and monitoring application progress.
Responsibilities
- Provides a high level of service to customers; provides detailed information on available services that align with requirements, assisting the customer in making informed decisions. Analyzes customer requests and makes recommendations based on specific travel needs, ensuring realistic expectations that promote a dedicated customer base
- Takes ownership of process and proactively communicates with customer; resolves issues; adapts communication method to align with customer needs, works collaboratively across departments in order to instill customer confidence and build loyalty. Proactively engages with customers, providing updates, following up, and informing them of any status changes
- Stays abreast of all product/service enhancements, system updates, and changes to requirements; become specialized in Visa and Passport processing; maximizing efficiencies and productivity
- Understands travel document requirements; utilizes tools and resources to ensure efficient and timely processing. Promotes best practices and quality control, follows policies and procedures, and upholds standards of work to ensure compliance
- Maintains customer records in proprietary database, utilizing system functionality to ensure accurate submission of data that maximizes productivity. Monitors own work and maintains updated customer profile through timely submission of notes, support documentation, and communications
- Provides customer service and uses sales techniques to retain customers; educates customers about added-value products that may benefit them
- Excels in a fast-paced, dynamic work environment. Perform multiple tasks and navigate systems simultaneously
- Represents our values and high level of professionalism through consistently adhering to CIBT’s Customer Commitment, Standards of Work, teamwork and strives to meet department and personal performance measures
- Other duties as assigned
Skills
- BA/BS or Associates Degree and two years' experience or equivalent combination
- Fluent in English with strong communication and interpersonal skills: clear written and verbal communication with demonstrated understanding of communication methods and styles; articulate clearly and concisely in a professional and hospitable manner without jargon or complicated language
- Excellent organizational and time management skills: adhere to deadlines and adapt to changing circumstances; handle high volume while maintaining excellent attention to detail; monitor own work and self-edit
- Ability to problem solve; analyse information and apply expertise and provide solutions
- Able to adapt to changing circumstances and prioritize work accordingly. Self-starter with desire to show ownership and commitment to role
- Proficiency with computer software, aptitude for learning new programs and commitment to data integrity
- Visual acuity; ability to view computer screen for full shift, approximately eight hours
- Sitting for extended period of time
- Manual dexterity for operating a computer, keyboard and mouse
- Speaking for operating a phone with ability to convey detailed information accurately and clearly
- Walking (15% of the day)
- Light lifting (no more than 25 pounds)
- Highly desirable: experience in high-end retail, travel, hospitality, or embassy/consulate relations, and foreign language
- Highly desirable: fluency in second language
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan with Company Match
- Flexible Spending Accounts and Health Savings Account
- Life Insurance, Short-Term Disability, and Long-Term Disability Coverage
- Company Paid Holidays and Paid Time Off
- Paid Parental Leave
- Pet Insurance
- Travel Assistance Services
- Legal and Identity Theft Protection Plans
- Commuter Benefit Subsidy
- Employee Recognition Programs
- Referral Bonus Opportunities
Company Overview
Company H1B Sponsorship