Note: The job is a remote job and is open to candidates in USA. STACK Infrastructure provides digital infrastructure through highly efficient wholesale, colocation, and cloud data centers. The Vice President of Technical Operations will lead technical operations across the Americas portfolio, developing scalable programs, governance, maintenance standards, training, and operational improvements for critical data center infrastructure.
Responsibilities
- Lead and coach the Technical Operations team as STACK’s center of excellence for operations technologies , critical operations workforce development; maintenance, asset management, and availability programs
- Collaborate with the Operations leadership team to enhance and evolve our Technical Operations program
- Act as a culture carrier who champions safety, transparency, and candor
- Drive definition, development, and implementation of maintenance, quality control, and safety process changes to improve critical operations productivity and effectiveness
- Work with critical operations leadership in the development and governance of the facility maintenance program and equipment/system operation
- Demonstrate technical knowledge and experience in data center electrical and mechanical systems including; power distribution systems, emergency power, UPS systems, Building Management Ssystems (BMS), HVAC, and fire alarm and suppression systems
- Subject matter expert on critical facilities maintenance policies, procedures, safety, training, and data center critical functions
- Develop and implement new maintenance standards as needed to support evolving operational needs
- Ensure that MOP’s, SOP’s, and EOP’s are developed, reviewed and audited through all stages of the maintenance process for data center critical infrastructure
- Leads the quality assessment program that documents compliance with and opportunities to improve adherence to policies and processes
- Partner with Learning & Development and Critical Operations SMEs to develop and deliver technical training of training for data center critical operations team
- Lead the event management and root cause analysis processes
- Develop support and training documentation for critical operations tools and processes
- Champions people, process, and technology improvements to increase critical operations effectiveness
- Gather, document, and share best practices. Act as a change agent
Skills
- Travel: Up to 50%
- Must be eligible to work in the United States
- Minimum 10 years' progressively responsible leadership in data center critical operations
- Experience leading data center operations programs with experience in large ‘hyperscale' operations
- Bachelor's Degree required
- Demonstrated success in building organizations during periods of rapid growth
- Proven ability to influence executive stakeholders and lead through collaboration across complex, dispersed organizations
- Demonstrated experience evaluating, selecting, and managing Computerized Maintenance Management Systems (CMMS) and Building Management Systems (BMS)
- Proven ability to prioritize and manage competing priorities
- Experience developing and delivering executive level presentations
- Master's degree is desired but not required
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401K program
- Flexible spending accounts
- Cell phone subsidy
- Peer-to-peer recognition and rewards programs
- Events, game nights, happy hours, and barbecues
Company Overview