Note: The job is a remote job and is open to candidates in USA. Smart Care is hiring a Vice President, Project Operations to lead Project Operations across multiple regions, operating companies, and project delivery teams. The role drives strategic growth, financial performance, safe and consistent project execution, customer satisfaction, and organizational scalability while developing leaders and strengthening customer and vendor partnerships.
Responsibilities
- Develop and execute the national Project Operations strategy aligned with organizational objectives and growth initiatives
- Provide executive oversight for all project-related operations, ensuring consistency in execution, quality, safety, and customer outcomes across all markets
- Partner with executive leadership to identify and execute strategic growth opportunities, new market expansion, and operational improvements
- Establish and drive key performance indicators (KPIs) focused on revenue growth, profitability, operational efficiency, project execution, and customer satisfaction
- Lead organizational transformation initiatives that improve scalability, technology adoption, and operational excellence
- Maintain full accountability for Project Operations financial performance, including revenue, gross margin, EBITDA, working capital, backlog management, and overall P&L results
- Lead the annual operating planning process, budget development, forecasting, and long-range strategic planning
- Monitor project portfolio performance and implement corrective actions to ensure financial commitments are achieved
- Drive disciplined project review processes to improve profitability, risk management, and execution consistency
- Present monthly, quarterly, and annual business performance reviews to executive leadership
- Provide executive oversight of project lifecycle management, including estimating, engineering, procurement, scheduling, construction, commissioning, billing, and closeout activities
- Ensure standardized project management methodologies, execution disciplines, and operational processes are implemented across the organization
- Lead continuous improvement efforts to improve productivity, project cycle times, labor utilization, and customer outcomes
- Oversee large-scale, complex projects and provide executive support on strategic customer engagements
- Ensure timely and accurate project backlog reviews and resource planning processes
- Champion a culture of safety and accountability throughout all project operations
- Ensure compliance with company safety standards, regulatory requirements, and industry best practices
- Lead injury prevention initiatives, risk mitigation strategies, and incident response efforts
- Foster a culture where safety remains a core operational value and business priority
- Build, lead, and develop a high-performing Project Operations leadership team
- Establish succession planning, leadership development, and workforce planning strategies
- Drive talent acquisition, retention, and employee engagement initiatives across the organization
- Coach and mentor directors, managers, and emerging leaders to strengthen organizational capabilities
- Promote a culture of accountability, collaboration, integrity, and continuous improvement
- Develop and maintain executive-level relationships with key customers, general contractors, strategic partners, and vendors
- Collaborate with Sales and Business Development teams to support growth initiatives and improve customer retention
- Lead executive customer reviews and proactively address customer satisfaction opportunities
- Partner with project leaders to identify opportunities for service agreement growth and recurring revenue expansion
- Develop and strengthen strategic subcontractor and supplier relationships to support business scalability and project execution capacity
Skills
- Bachelor's Degree in Business, Engineering, Construction Management, Operations Management, or related discipline; equivalent experience may be considered
- 10+ years of progressive leadership experience within project-based organizations
- 7+ years of leadership experience managing managers and multi-functional teams
- Demonstrated success leading large-scale project operations with significant revenue and P&L responsibility
- Proven experience driving operational improvements, process optimization, and business growth initiatives
- Strong financial acumen, including budgeting, forecasting, profitability management, and strategic planning
- Experience developing high-performing teams and leadership succession pipelines
- Exceptional communication, negotiation, and executive presentation skills
- Proven ability to influence senior stakeholders and lead organizational change
- Experience in commercial HVAC, refrigeration, mechanical construction, foodservice equipment, industrial services, construction, or related industries
- Master's Degree in Business Administration (MBA), Engineering, or related field
- Experience leading multi-location or national project operations teams
- Thorough understanding of the order-to-cash project lifecycle, including sales, estimating, engineering, procurement, scheduling, construction, commissioning, billing, and collections
- Experience implementing project management systems, ERP platforms, and operational technologies
- Strong knowledge of project scheduling methodologies, work breakdown structures, resource planning, and project controls
- PMP, Lean, Six Sigma, or other project and operational excellence certifications
- Demonstrated track record of successfully integrating acquisitions and scaling operational teams
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