Note: The job is a remote job and is open to candidates in USA. Tia is building a new model of healthcare for women by expanding access and improving outcomes. They are seeking a Vice President of Clinical Operations to lead and scale their clinical business across various care modalities, ensuring high-quality patient and provider experiences.
Responsibilities
- Lead day-to-day and long-term operations across Tia’s brick-and-mortar clinics, virtual care model, markets, and service lines to achieve access, volume, quality, patient experience, provider experience, and EBITDA goals
- Build the foundational operating infrastructure needed to scale a multi-state, multi-site clinical business, including consistent processes, performance rhythms, accountability structures, and operational standards across both in-person and virtual care
- Translate strategic priorities into clear operating plans, including scheduling models, visit templates, staffing plans, workflows, capacity plans, and performance expectations
- Build scalable operating models that improve access, efficiency, quality, and margin without compromising the patient or provider experience
- Drive cross-functional execution across Clinical, Product, Marketing, Finance, RCM, People, and other teams needed to deliver strong operational performance
- Build and enforce repeatable operating playbooks across clinics and care modalities, including scheduling design, provider templates, staffing models, patient flow, visit throughput, escalation paths, and daily/weekly management routines
- Conduct clinic and market operating assessments to understand where processes are inconsistent, where execution is breaking down, and what standards, training, tools, or accountability mechanisms are needed
- Identify variation across markets and clinics, determine where standardization is needed, and lead teams through practical implementation
- Create workflows, SOPs, dashboards, and management routines that make expectations clear and execution measurable
- Ensure clinic and market teams understand not just what needs to change, but why it matters, how to execute it, and how success will be measured
- Lead the design and ongoing optimization of scheduling models, provider templates, visit types, staffing plans, and care team workflows
- Use data to assess patient demand, provider supply, template utilization, access, visit volume, slot loss, no-shows, throughput, and staffing efficiency
- Identify bottlenecks in patient flow, scheduling, staffing, provider utilization, and visit operations, then build practical solutions that improve performance
- Partner with clinical leaders to ensure operating models support high-quality care delivery, appropriate provider workload, strong patient access, and sustainable business performance
- Establish clear operating standards, site-level performance baselines, SOPs, workflows, dashboards, and accountability mechanisms across markets and clinical operations teams
- Maintain a real-time view of business performance across membership, visit volume, provider utilization, template adherence, slot loss, no-shows, staffing, throughput, patient experience, provider experience, revenue performance, and unit economics
- Lead weekly business reviews, monthly operating reports, quarterly planning, and regular performance check-ins
- Identify operational risks, diagnose root causes at the site and workflow level, build corrective action plans, assign clear owners, and follow through until performance improves
- Create a culture of operational discipline where issues are surfaced early, decisions are grounded in data, and follow-through is expected
- Lead and develop operational leaders and teams, setting clear expectations, building accountability, and ensuring strong execution across day-to-day operations and high-priority initiatives
- Own operational performance across markets and care modalities, including access, scheduling, staffing, workflows, throughput, KPIs, patient experience, provider experience, and business performance
- Step into the details regularly, including reviewing provider schedules, auditing workflows, evaluating capacity, identifying bottlenecks, assessing clinic performance, refining KPIs, and pressure-testing operational assumptions
- Hold operational leaders accountable for consistent execution, including coaching underperformance, resetting expectations, inspecting follow-through, and making leadership changes when needed
- Work closely with clinical leaders to translate clinical priorities into executable operating plans, workflows, staffing models, provider templates, performance expectations, and accountability rhythms that can be implemented consistently across markets
- Build strong partnerships with market teams, clinical leaders, and corporate functions to ensure consistent, high-quality execution across both virtual and brick-and-mortar care delivery
- Represent Operations with clarity and authority in executive, cross-functional, and Board-facing conversations
Skills
- 10+ years of healthcare operations leadership experience, including direct ownership of multi-site, market, regional, or field operations
- Deep experience leading ambulatory, urgent care, primary care, women's health, multispecialty, virtual care, brick-and-mortar, or hybrid care operations across multiple sites, regions, or markets
- Demonstrated experience walking into inconsistent or underperforming clinical operations, diagnosing site-level gaps, and building repeatable workflows, SOPs, staffing models, scheduling standards, and accountability systems
- Strong understanding of outpatient economics, including access, provider templates, visit throughput, patient flow, care team workflows, staffing models, utilization, revenue performance, cost structure, and margin
- Proven ability to improve access, capacity, scheduling, provider utilization, patient flow, visit throughput, staffing efficiency, patient experience, provider experience, revenue performance, and margin
- Strong operational design skills, with experience building scalable workflows, dashboards, performance systems, operating rhythms, playbooks, and accountability mechanisms
- Experience building and leading operating cadences, including weekly business reviews, site performance reviews, dashboards, action plans, and follow-up mechanisms
- Experience directly managing operational leaders, including setting expectations, inspecting execution, coaching underperformance, and holding teams accountable to measurable results
- Ability and willingness to operate in the weeds, including reviewing provider templates, auditing schedules, assessing clinic workflows, analyzing operational data, and identifying root causes behind performance gaps
- Highly analytical and data-driven, with strong Excel fluency required; SQL and BI tools preferred
- Clear, credible communication with executives, clinical leaders, market teams, and Board-level stakeholders, with the ability to translate operational complexity into clear decisions, tradeoffs, and action plans
- Ability to influence cross-functionally, build trust with clinicians and corporate leaders, and drive accountability even when teams do not directly report into Operations
- Comfort operating in a high-growth, high-ambiguity, high-expectation healthcare environment where processes need to be built, clarified, standardized, and reinforced
- Strong patient-centered mindset, with a belief that better operations should improve outcomes, not just margins
Benefits
- Unlimited vacation
- Free Tia membership
- Competitive stock option package
- $300 one-time work-from-home stipend
- $50/month phone and internet reimbursement
- Medical, dental, and vision benefits
- 401(k) program
- Top-of-the-line 13" MacBook Pro
- Travel stipend for team off-sites
Company Overview