Note: The job is a remote job and is open to candidates in USA. SmartestEnergy US is an energy company focused on helping customers navigate a digitized, decarbonized, and localized energy landscape. The Vice President, Operations leads delivery excellence across Market and Retail Operations, owns the customer lifecycle and related systems and processes, and drives strategic change, operational excellence, and business growth.
Responsibilities
- The VP Operations owns the customer lifecycle and all systems, people and processes needed to deliver price competitiveness and retail contract profitability in line with the company’s aspirations, market facing activities involving our customers, industry leading customer care and continuous improvement of efficiency and cost to serve
- The role is a member of the SEUS senior management team, sitting on the Company Executive Committee and with overall responsibility for operational excellence, chairs the Operating Committee
- Through these roles, the VP Ops has a critical role to play in helping to define and implement business strategy, while shaping and delivering the company’s growth ambitions
- The role is also responsible for representing the company and its operations externally with customers, brokers and the industry
- Own the following functional areas to provide operational excellence throughout the customer lifecycle: Sales Support, enrollments, billing, collections, contract enforcement and customer care
- Broker commissions and reporting for all post contract signature activities
- ECI system ownership and operational performance enhancements
- Own the following functional areas to deliver industry leading market operations: Pricing and structuring of all retail contracts including with responsibility for curve management, component pricing methodology and product structure
- Reconciliation of all energy and non-energy components to ensure the business is pricing to cover costs, including as Chair of the Retail Pricing Performance Committee
- Forecasting and scheduling of customer load and reconciliation of settlement to ensure pricing and forecasting accuracy and the mitigation of imbalance exposure
- HU processing, pricing and engagement with Sales on large/complex deals
- Analysis of market, product and broker feedback to ensure price competitiveness and tracking of retail contract profitability
- Regulatory changes and filings associated with our retail business at utility, state and FERC level
- Ownership of HUMS & SCOPE and their operational performance and enhancement
Skills
- 5-10 years' experience in management role in the energy industry with particular experience in the fields of Market Operations, Retail Operations or ideally both
- Proven experience as a leader in a rapidly growing company
- Proven experience of delivering transformational business and platform change and delivery of successful outcomes (i.e., seeing through to the end)
- A good understanding of workflow management and how to implement the changes required
- Experience of stakeholder management and presentation to a senior executive community
- Proven experience as a manager responsible for ensuring rigor and discipline in day-to-day business operations
- Exceptional leadership skills with the ability to develop and communicate a vision that inspires and motivates
- Strong influencing and stakeholder management skills and a good reader of people
- Ability to instill confidence and build consensus
- Knowledge of the electricity industry/market
- Proven competence in the ability to plan and deliver budgets
- Strong business acumen, including industry, domain-specific knowledge
- Excellent communication skills with the ability to communicate complex proposals to senior decision makers and external stakeholders
- Has vision, perspective, judgment and common sense and can therefore ‘jump in' without the need for detailed knowledge of the situation
- Strong critical thinking skills
- Passionate about our business
- Conscientious, empowering and organized and can therefore organize people and resources quickly and efficiently to deliver successful outcomes
- Can communicate, influence, demonstrate good interpersonal sensitivity and is therefore able to work with people effectively as a leader, team worker and/or subordinate
- Resilient and methodical and therefore can make a habit of success
- Strong influencing and stakeholder management skills
- Exceptional leadership skills
- Excellent communication skills
- Strong critical thinking skills
- Proven experience of delivering transformational business and platform change
- NOTE: This position is open to candidates located anywhere in the United States, with strong preference to candidates who can work 3 days per week from either our Houston, TX, Syracuse, NY or New York City offices. For all others, must demonstrate proven ability to manage remote teams effectively while building a strong team culture
- Previous experience working in a global electricity trading environment highly desirable
Benefits
- Bonus
- Remote work for candidates located anywhere in the United States, with proven ability to manage remote teams effectively while building a strong team culture
- Hybrid work arrangement of 3 days per week from the Houston, TX, Syracuse, NY, or New York City offices
Company Overview