Note: The job is a remote job and is open to candidates in USA. HobbyTown is seeking a proven retail operations executive to lead execution across its corporate and franchise locations. The Vice President of Operations will bridge executive strategy and field execution, oversee operating performance, develop regional and field leaders, strengthen franchise relationships, and drive measurable results through a highly visible, travel-intensive role.
Responsibilities
- Driving profitable, brand-aligned execution across corporate and franchise locations
- Owning performance across sales, gross margin, payroll, overtime, operating expenses, inventory productivity, and store contribution
- Establishing clear operating standards, expectations, measurements, and follow-through
- Using data from SMARTWeb, QuickBooks, workforce systems, and operational reporting to identify risks and opportunities
- Strengthening franchise relationships through credibility, transparency, and practical business partnership
- Developing strong field leaders who can coach effectively, make decisions, and hold their teams accountable
- Leading through openings, relocations, resets, recoveries, conventions, peak seasons, and periods of rapid growth
- Leaving every store, leader, and business situation stronger than you found it
Skills
- Field-Based | Approximately 70% Travel
- Approximately 70% travel is required and will include overnight travel, store visits, openings, resets, conventions, peak-season support, and occasional weekend commitments
- We are looking for an experienced multi-unit retail executive with meaningful P&L ownership, strong merchandising and inventory instincts, and a history of producing measurable results across geographically dispersed operations
- Just as important, we need someone who moves with urgency, builds trust quickly, communicates directly, and does not wait for someone else to take ownership
- You should be comfortable walking into an imperfect situation, determining what matters most, creating a clear action plan, and making sure it gets done
- You must be able to balance financial performance with customer experience, employee engagement, franchise relationships, operational discipline, and the unique passion that makes HobbyTown different
- You have already led complex, multi-unit retail operations at an executive level
- You understand the numbers and know how to translate them into action
- You are energized by stores, customers, products, and people
- You coach in the moment and hold leaders accountable afterward
- You are comfortable making decisions without waiting for perfect conditions
- You want real ownership—and expect to be measured by real results
- You have the energy and stamina to maintain a demanding travel schedule
- You would rather see the business firsthand than lead it from behind a screen
- Franchise experience is highly valuable, and experience in specialty, hobby, enthusiast, or experience-driven retail would be especially relevant
Company Overview