Note: The job is a remote job and is open to candidates in USA. Givzey is a company focused on customer success, seeking a Customer Success Manager for Version2.ai. This role involves managing customer relationships to ensure successful deployment and adoption of Givzey solutions while driving customer loyalty and retention.
Responsibilities
- Maintain regular, proactive communication with assigned customers and lead them in value-driven strategies
- Actively document and execute renewal strategies
- Manage resources and use available assets to achieve qualitative and quantitative renewal, usage, and adoption targets
- Keep ahead of industry developments and apply best practices to areas of improvement
- Review statistics and compile accurate reporting
- Keep accurate records and document customer engagements
- Build upon Customer Success procedures, policies, and standards
- Take ownership of customer requests and follow through to resolution
- Oversee and actively participate in the onboarding process in collaboration with the Onboarding Specialist
Skills
- Professional experience in non-profit fundraising
- Proven ability to be exceptionally resourceful
- High level of attention to detail
- Demonstrate responsiveness and follow-through
- Strong passion for Givzey's mission, and working with nonprofit organizations
- Industry experience: Frontline fundraiser, donor relations or prospect management
- Ability to work closely with functional teams internally
- Strong professional customer service skills
- Written communication skills
- Presentation skills using Canva
- Ability to present in person and via Zoom
- Independent problem solver
- Self-motivated
- Extremely detail-oriented
- Strong time management skills
- Creativity and strong critical reasoning skills
- Ability to thrive in a fast-paced, dynamic, and evolving work environment
- Willingness to step up to greater responsibility
- Strong desire to contribute to overall goals
- Minimum 1 year prior work experience in customer success
Company Overview