Note: The job is a remote job and is open to candidates in USA. Unlock Health is a full-service marketing communication agency focused on healthcare. They are seeking a UX/UI Design Lead who will own digital design engagements, set design direction, and collaborate with various teams to create user-centered digital experiences.
Responsibilities
- Lead UX/UI design across complex client engagements, guiding projects from discovery and strategy through execution and optimization
- Own end-to-end delivery of projects from the creation of the system through the codification of a style guide
- Set design direction for digital experiences across websites, platforms, and healthcare journeys, ensuring solutions are intuitive, scalable, and user-centered
- Translate user research, usability findings, and business requirements into clear, strategic design solutions and coherent design systems
- Conduct and lead UX research activities, including user interviews, usability testing, audits, and synthesis workshops to uncover actionable insights
- Create and evolve scalable, responsive design systems and component libraries in Figma using modern best practices
- Champion accessibility and inclusive design standards, ensuring all experiences meet usability and accessibility expectations
- Collaborate cross-functionally with strategists, developers, content teams, and stakeholders to ensure seamless implementation and alignment across teams
- Facilitate client conversations, workshops, presentations, and stakeholder reviews with confidence and clarity
- Communicate clear design rationale tied to user research, accessibility standards, and business objectives
- Mentor and support junior designers through active coaching, collaboration, design critique, and professional development guidance
- Continuously improve design processes, workflows, and team standards to elevate quality, consistency, and efficiency across engagements
- Iterate quickly based on feedback, testing, analytics, and evolving project goals while maintaining a high standard of craft and attention to detail
- Utilize new design methods and integrate an AI first approach to design
Skills
- 7+ years of experience in UX/product design, digital experience design, or related fields, with a portfolio that demonstrates strategic thinking, strong visual craft, and measurable impact in an agency environment
- Proven experience leading UX engagements and establishing design direction across complex digital projects
- Strong understanding of compliance requirements, such as accessibility and HIPAA compliance
- Expertise in research synthesis, strategic design thinking, and translating insights into scalable, user-centered experiences
- Advanced proficiency in Figma, including component systems, prototyping, responsive design, and developer handoff workflows
- Interest and experience with adapting design processes to new AI tools and capabilities
- Strong understanding of design systems, accessibility standards, usability principles, and inclusive design best practices
- Deep knowledge of design fundamentals including typography, hierarchy, spacing, layout, interaction design, and responsive behaviors
- Strong communication and stakeholder facilitation skills, with the ability to confidently present ideas and influence decisions across technical and non-technical audiences
- Experience mentoring and developing junior designers while fostering a collaborative, growth-oriented team culture
- A strategic, curious, and adaptable mindset with a passion for solving complex problems and continuously improving the quality and impact of design
Company Overview