Note: The job is a remote job and is open to candidates in USA. ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades. As a UX Writer, you will collaborate with various teams to create intuitive UI experiences and enhance user interaction through clear and effective copywriting.
Responsibilities
- Write and edit UI text for web and mobile interaction flows to help users use our products, including but not limited to feature naming, product tours, error messages, and instructional content
- Lead content audits to identify opportunities and drive consistency across the product
- Edit and manage existing in-app content and UI copy elements in our design system
- Contribute to our content guidelines and promote UI best practices and standardization across all our products
- Manage and prioritize projects with multiple stakeholders across different teams within the product org
- Understand VOC/customer needs in building features, including participating in research and visiting customers on site
- Ability to critique the style, interface, and interaction flow of applications and experiences
- Collaborate with, influence, and drive consensus with product managers, design, stakeholders and their feedback
- Work with other writers to define a cohesive narrative across the product and documentation, including meeting UI and in-app copy writing/editing standards
- Complete high-quality work in a fast-paced, deadline-driven environment
Skills
- Bachelor's degree in English, Communications, Technical Writing, UX, HCI, or equivalent
- 2+ years of relevant experience in producing content for digital products
- Experience in conceptualizing and strategizing delivery of UX content, including, but not limited to, user interface copy, in-app/microcopy, user education as an in-app experience, UI style guides, or product launch content
- Experience working with lightweight markup languages (Markdown) and GitHub
- Ability to manage multiple projects
- Experience working with SaaS products
- Experience collaborating with product managers, QA, design, technical writers, and other members of the product org in an Agile environment, including localization teams
- Experience using design or other collaboration tools (InVision, Zeplin) for effective communication across projects and teams
- Familiar with JIRA/Confluence
- Strong interest in emerging trends in the UI/UX space and content strategy
Benefits
- Flexible work schedule
- Flexible PTO
- Extended parental leave
- Pregnancy support
- 20k in adoption reimbursement
- Snoo Smart Sleeper
- Back-up childcare credits
- Legal benefit
- Discounted pet insurance
- Ongoing learning culture with access to Linkedin Learning and professional development workshops
- Diversity charter groups
- Orientation program
- Career pathing opportunities
- Mentorship programs
- Company-paid medical/vision/dental/life insurance/disability
- Employer HSA contribution
- Free One Medical membership
- Care coordination support
- 401(k) with company match
- Stipend for home office equipment/supplies
- Gym discounts
- Monthly cell phone stipend
Company Overview
Company H1B Sponsorship