Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group is a healthcare organization that uses technology to improve health outcomes and connect people with care, pharmacy benefits, and data. The UX / Service Designer will design intuitive interfaces and end-to-end workflows for AI-enabled solutions, conduct user research and usability testing, and support trust, accessibility, and adoption of the resulting experiences.
Responsibilities
- Research user needs, pain points, workarounds, decision processes, and trust barriers
- Map current-state and future-state user journeys
- Design user workflows, wireframes, prototypes, interfaces, service blueprints, and human-in-the-loop experiences
- Partner with Product / Process Lead to redesign work, not just screens
- Partner with AI Engineer to design explainability, confidence signals, feedback capture, escalation paths, and user controls
- Conduct usability testing, feedback sessions, interviews, and adoption-readiness assessments
- Ensure the solution reduces friction and cognitive load
- Design for accessibility, consistency, enterprise design standards, and inclusive use
- Support change adoption by creating training flows, onboarding experiences, and user-facing guidance
Skills
- 3+ years of strong experience in UX, product design, service design, and user research skills
- 3+ experience in designing enterprise workflow tools or internal applications
- 2+ years ability to rapidly prototype and test concepts
- 2+ Understanding of AI-specific UX patterns, including explainability, human review, feedback loops, confidence indicators, and exception handling
- Strong facilitation and storytelling skills
- Ability to influence teams that may otherwise underinvest in user adoption
- UX designer, product designer, service designer, design researcher, or human-centered transformation consultant
- Experience with internal enterprise tools, knowledge work, workflow automation, or AI-enabled experiences
- Experience in complex stakeholder environments
Benefits
- You'll enjoy the flexibility to telecommute from anywhere within the U.S.
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
- Career development opportunities
Company Overview