Note: The job is a remote job and is open to candidates in USA. Anatta, a Shopify Platinum Partner, is seeking a passionate UX Researcher, Data Analyst & Optimization Specialist to enhance their optimization practice. The role involves executing analytical and research tasks to transform user behavior into actionable insights, collaborating closely with cross-functional teams to improve user experience and site performance.
Responsibilities
- Build and maintain detailed journey maps and end-to-end conversion funnels (landing → PDP → cart → checkout → purchase → retention)
- Understand and improve how users move through the funnel, diagnosing high abandonment and bounce points
- Draw qualitative insight about user experience from quantitative data, and vice versa
- Surface friction points and translate them into clear, testable opportunity areas for the Strategist's roadmap
- Conduct thorough data analysis in GA4 and Shopify to understand how users interact with and move through the site
- Build and maintain LTV cohort analyses to connect UX and onsite behavior to long-term customer value and retention
- Own data accuracy and integrity as a core competency — analyzing, validating, and pulling insight from the numbers before anyone else touches them
- Apply sound statistical practice to ensure findings are reliable, not just directional
- Plan and run qualitative research — usability testing, heuristic evaluation, and user interviews — to explain the “why” behind the data
- Apply UX best practices and heuristics to evaluate and improve user experience
- Blend qualitative and quantitative methods into a single, coherent read on user behavior
- Create artifacts such as user flows, wireflows, and journey maps to communicate findings internally and to clients
- Partner with developers to tag interactive elements of the site, ensuring data accuracy and full visibility into user behavior
- Identify tracking gaps and help build out the event architecture that underpins the Strategist's measurement strategy
- Support GA4 funnel setup, custom event design, and ongoing tracking QA
- Maintain a high-velocity, robust A/B testing program with clear strategic hypotheses tied to account goals and success metrics
- Measure and report on the impact of tests and site changes on website performance, LTV, and retention
- Rigorously measure the downstream impact of shipped UX implementations, not just the initial test result — closing the loop from hypothesis to long-term outcome
- Skillfully translate key findings into insights and recommendations that support the Strategist's client narrative
- Create effective, well-structured reports and dashboards that make complex data easy to act on
- Present findings and recommendations clearly, both in written reports and verbal presentation to stakeholders
- Work alongside the UX Strategist, designers, and developers to move from insight to shipped improvement
- Operate comfortably across multiple clients in a fast-paced environment
- Support the Strategist's roadmap with research and analysis delivered on the cadence the account needs
Skills
- 4–7 years of experience in e-commerce, UX research, or product/data analytics
- Expertise in Google Analytics, the Shopify ecosystem, and various A/B testing software platforms
- Understanding of quantitative data analysis, statistics, and data visualization
- Strong grounding in journey mapping, funnel analysis, and LTV cohorting
- Understanding of best-practice experimentation design: proposing hypotheses and testing design iterations to learn about users and site experience
- Knowledge of user-centered design process and design thinking strategies
- Comfort applying both quantitative and qualitative research methods to the same problem
- Ability to create effective reports, present them clearly, and use tools that properly derive insight from user data
- Ability to create artifacts such as prototypes, wireframes, user flows, and wireflows to communicate ideas internally and externally
- Experience working across functional teams like development, design, and project management to deliver successful outcomes
- Comfortable in a fast-paced environment, working across multiple clients
- Ability to work well within a reporting structure, translating a Strategist's direction into rigorous execution
Benefits
- Remote first organization
- Full medical, dental, vision, disability, and company paid life insurance
- Employer 401(k) contributions
- Employee assistance program
- Start accrual with 20 days of PTO annually + holidays
- Annual winter break: We close the week between Christmas and New Year's so everyone can truly disconnect and recharge
- Paid parental leave
- Company events, happy hours, andretreats
- Budget for continuing education
- Other perks vary by location
Company Overview