Note: The job is a remote job and is open to candidates in USA. Zeiders Enterprises, Inc. provides military and family support services, including behavioral health, military family resiliency, and work-life education programs. The UX Research Analyst will conduct user research and usability testing for a cloud-hosted enterprise digital services platform, analyze user feedback and usage data, and collaborate with design, product, and engineering teams to recommend and validate usability improvements.
Responsibilities
- Conduct user research activities supporting a cloud-hosted enterprise digital services platform used by multiple stakeholder communities
- Plan and facilitate usability testing sessions to evaluate user interactions with platform features and workflows
- Collect and analyze user feedback, platform usage patterns, and research data to identify usability improvements
- Collaborate with the Human Centered Design Lead, product owners, and engineering teams to translate research findings into design and feature recommendations
- Assist in development of research artifacts such as user personas, journey maps, and usability reports
- Support user experience evaluations of new features and enhancements during development cycles
- Help validate that implemented capabilities meet user needs and improve platform usability
- Participate in Agile delivery activities and collaborate with cross functional teams supporting platform improvements
Skills
- Bachelor's degree in Human Computer Interaction, User Experience Design, Psychology, Information Systems, Computer Science, or a related field
- Five or more years of experience supporting user research, usability testing, or user experience analysis
- Experience conducting usability testing sessions or collecting structured user feedback
- Experience analyzing qualitative or quantitative data related to user behavior or system usage
- Experience working within Agile delivery environments and collaborating with development or product teams
- Strong analytical and communication skills with the ability to translate research findings into actionable recommendations
- Experience supporting web-based applications or digital services platforms
- Ability to successfully complete a pre-employment and government background investigation to include FBI fingerprints
- This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required
- Ability to work both independently and as part of a team
- Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds
- Experience supporting user research for enterprise or cloud-hosted digital platforms
- Familiarity with usability testing tools, research platforms, or analytics tools
- Experience developing user personas, journey maps, or usability reports
- Experience supporting enterprise applications with diverse user communities
- Experience supporting federal or large enterprise digital platforms
- Relevant user experience research or usability certifications are a plus
Benefits
- Remote work arrangement
- This is a contingent opportunity and would begin work upon the contract award.
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