Note: The job is a remote job and is open to candidates in USA. Metasys Technologies is seeking a UX Designer to analyze complex healthcare operations workflows and create user-friendly design solutions. The role involves collaborating with stakeholders, conducting user research, and developing UX artifacts to enhance user experience in healthcare settings.
Responsibilities
- Analyze complex healthcare operations workflows and translate them into user-friendly UX design approaches
- Support design simplification for screens containing complex data related to hospital capacity, patient flow, beds, staffing, and related operational factors
- Create and iterate UX artifacts such as wireframes, visual designs, flow diagrams, and Figma-based prototypes
- Gather input from product stakeholders and appropriate subject matter experts to understand workflows, pain points, and usability needs
- Clearly articulate design rationale, trade-offs, and recommendations to product management, engineering, and leadership stakeholders
- Document design decisions, assumptions, feedback, and agreed changes in a clear and traceable manner
- Use participatory design methods (e.g., paper prototyping, co-creation sessions, card sorting) to uncover vision, business models, assumptions, and implicit knowledge about user needs and behaviors
- Translate abstract problems into structured solution roadmaps by asking thoughtful, probing questions
- Capture insights from stakeholders and validate findings to ensure alignment and accuracy
- Conduct user research to understand user needs, mental models, and workflows
- Synthesize research findings and create clear visualizations that communicate key insights around user and customer behaviors
- Develop annotated wireframes and prototypes that effectively communicate user experience and application behavior
- Lead and influence cross-functional discussions on current UX initiatives and the broader design strategy
- Build domain knowledge across industrial businesses, including products, processes, customers, and competitors
- Drive effective documentation and communication of design solutions through wireframes, mockups, prototypes, and user stories
- Stay current on and lead exploration of emerging trends in design, technology, and industry practices
Skills
- Bachelor's degree in design or a related field
- 8+ years of experience in UX/design
- Strong understanding of Agile and Lean UX methodologies
- Proficiency with modern design and prototyping tools (e.g., Adobe Creative Suite, Sketch, OmniGraffle)
- Ability to create concepts using sketching, brainstorming, and other generative techniques
- Experience with interactive and time-based prototyping tools (e.g., Hype, Keynote)
- Strong visual communication and storytelling skills
- Ability to connect industry trends to internal strategy and recommend actionable insights
- Solid understanding of design thinking principles and their business value
- Systems thinking mindset, with the ability to understand how components interact within larger organizational and technical systems
- Advocates for a collaborative, transparent, and data-informed decision-making process
- Effectively communicates UX concepts and rationale to cross-functional stakeholders
- Demonstrate empathy and awareness of cultural and organizational dynamics
- Strong ability to interpret and communicate customer perspectives, behaviors, and motivations
- Comfortable making informed decisions in ambiguous environments with incomplete information
- Experience in designing for the healthcare industry is highly desired
- Proven experience working in enterprise and complex environments
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