Note: The job is a remote job and is open to candidates in USA. Dice is seeking a UX Designer for a contract role focused on modernizing internal tools for Member Service Representatives. The role involves designing user-centered solutions and collaborating with cross-functional teams to enhance workflows and service experiences.
Responsibilities
- Design modern, intuitive user experiences for internal tools used by Member Service Representatives
- Translate legacy system functionality into streamlined, user-centered workflows and interfaces
- Create high-fidelity user experience and user interface designs ready for development handoff
- Apply and contribute to the enterprise design system to ensure consistency, accessibility, and scalability
- Collaborate with Product Owners, Business Analysts, and Engineering teams (including Microsoft Dynamics developers) to define and refine requirements
- Participate in intake, refinement, and planning activities to ensure designs are complete and ready for development
- Identify gaps, inefficiencies, and risks in legacy workflows and propose improved design solutions
- Support usability validation and iterate based on user and stakeholder feedback
- Ensure alignment with compliance, accessibility, and enterprise design standards
Skills
- 5+ years of experience in User Experience (UX) design, User Interface (UI) design, or product design
- Strong portfolio demonstrating end-to-end UX design across complex or enterprise applications
- Experience working with and contributing to design systems (Figma preferred)
- Proven ability to deliver development-ready designs with clear interaction specifications
- Experience collaborating directly with engineering teams in Agile environments
- Experience designing internal tools or employee-facing platforms (e.g., call center, operations, or service tools)
- Experience working with Microsoft Dynamics (Dynamics 365 or similar enterprise platforms)
- Experience modernizing or replacing legacy systems
- Understanding of accessibility standards, including Web Content Accessibility Guidelines (WCAG)
- Experience in financial services or other regulated industries
- 5+ years of UX/UI/Product Design experience designing complex enterprise applications
- Strong Figma expertise including design systems, prototyping, and development-ready mockups
- Portfolio showing end-to-end UX design (research, workflows, wireframes, high-fidelity designs, handoff)
- Experience partnering directly with Engineering teams in Agile environments
- Ability to redesign and modernize legacy systems into intuitive, user-friendly experiences
- Experience designing internal employee tools (call center, operations, customer service platforms)
- Experience with Microsoft Dynamics 365
- Experience working in financial services or other regulated industries
- Knowledge of WCAG/accessibility standards
- Experience creating and maintaining enterprise design systems
- Delivery of high-quality, development-ready designs that reduce ambiguity for engineering
- Improved usability and efficiency for Member Service Representative workflows
- Consistent application of design system standards
- Strong collaboration across User Experience, Product, and Engineering teams
- Contract role supporting internal tool modernization efforts
- Embedded within a centralized User Experience team
- High collaboration with cross-functional Digital and Engineering partner
- Figma (design, prototyping, and design system usage)
- Microsoft Dynamics (preferred experience)
- Agile delivery tools (such as Azure DevOps or Jira)
- Collaboration tools (Microsoft Teams and Microsoft 365 suite)
Benefits
- Medical, Dental, Life Insurance, 401K.
Company Overview