Note: The job is a remote job and is open to candidates in USA. Dice is seeking an intermediate UX Conversational Designer to create intuitive, engaging, and customer-centered conversational experiences. The role designs and optimizes interactions across chatbots, virtual assistants, voice platforms, IVR systems, and AI-powered solutions while collaborating with cross-functional teams and applying user research insights.
Responsibilities
- Design and refine conversational experiences for chatbots, virtual assistants, and voice-enabled platforms
- Apply conversation design standards, UX best practices, and user-centered design principles to create seamless customer interactions
- Collaborate with UX team members on the design and optimization of virtual assistants and Natural Language Understanding (NLU) models
- Participate in user research efforts and leverage insights to improve conversational experiences
- Create conversation flows, dialog structures, and user journeys that align with customer needs and business objectives
- Partner closely with copywriters, subject matter experts, product teams, and stakeholders to ensure consistency and effectiveness across experiences
- Support initiatives involving conversational AI, IVR systems, Large Language Models (LLMs), and related technologies
- Contribute to design reviews, brainstorming sessions, and ongoing enhancements to conversational design standards
Skills
- Experience with UX design processes, methodologies, and research techniques
- Understanding of conversation design principles and best practices
- Experience designing or supporting chatbot, virtual assistant, or conversational AI solutions
- Familiarity with Natural Language Understanding (NLU) concepts and conversational flows
- Knowledge of technologies such as chatbots, IVR platforms, LLMs, and AI-driven solutions
- Strong collaboration and communication skills with the ability to work across cross-functional teams
- Product Design
- Conversation Design (CxD)
- User Experience (UX) Design
- User Research
- Chatbot Design
- Conversational AI
- Natural Language Understanding (NLU)
- IVR Design
- Journey Mapping
Benefits
- If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision
- If eligible, the benefits available for this temporary role may include the following: Critical Illness, Accident, and Hospital
- If eligible, the benefits available for this temporary role may include the following: 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- If eligible, the benefits available for this temporary role may include the following: Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- If eligible, the benefits available for this temporary role may include the following: Short and long-term disability
- If eligible, the benefits available for this temporary role may include the following: Health Spending Account (HSA)
- If eligible, the benefits available for this temporary role may include the following: Transportation benefits
- If eligible, the benefits available for this temporary role may include the following: Employee Assistance Program
- If eligible, the benefits available for this temporary role may include the following: Time Off/Leave (PTO, Vacation or Sick Leave)
- This is a fully remote position.
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