Note: The job is a remote job and is open to candidates in USA. ABB is hiring a Utility Sales Support professional to execute daily customer activities, including order entry, tracking, and order management. The role coordinates with business units and other teams to support timely delivery and bid proposals, and supports agent accounts and technical problem investigations.
Responsibilities
- Utilize ABB‘s tools and processes including product configuration tools, order entry and business systems
- Coordinate activities with local business units to track orders and assure on-time customer delivery
- Coordinate input from local business units and other ABB groups to ensure bid proposals meet to customer requirements
- Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities
- Attend meetings to exchange information and analyze contract requirements
- Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences
Skills
- Minimum 3 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience
- Candidates must already have a work authorization that allows them to work for ABB in United States
- Bachelor's Degree in engineering, business or related field preferred
- General knowledge of power transmission & distribution products/systems preferred
- Previous experience with business to business customer support preferred
- Must have knowledge and skill in utilization of computer databases
- Empower experience preferred
Benefits
- Remote work model.
- For eligible US employees: choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- For eligible US employees: choice between two dental plan options: Core and Core Plus.
- For eligible US employees: vision benefit.
- For eligible US employees: company-paid life insurance (2X base pay).
- For eligible US employees: company-paid AD&D (1X base pay).
- For eligible US employees: voluntary life and AD&D – 100% employee paid up to maximums.
- For eligible US employees: short-term disability – up to 26 weeks – company paid.
- For eligible US employees: long-term disability – 60% of pay – company paid; ability to buy up to 66 2/3% of pay.
- For eligible US employees: supplemental benefits – 100% employee paid (accident insurance, hospital indemnity, critical illness, pet insurance).
- For eligible US employees: paid parental leave.
- For eligible US employees: employee assistance program.
- For eligible US employees: Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.
- For eligible US employees: employee discount program.
- For eligible US employees: 401k Savings Plan with Company Contributions.
- For eligible US employees: Employee Stock Acquisition Plan (ESAP).
- For eligible US employees: 11 paid holidays.
- For eligible US employees in salaried exempt positions: vacation under a permissive time away policy.
- Meaningful work, continuous learning, and support tailored to your goals.
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