Note: The job is a remote job and is open to candidates in USA. LMI is a digital solutions provider supporting government agencies with innovative technology and mission-focused services. LMI is seeking an experienced User Experience (UX) Designer to apply human-centered and service design methods to modernize defense personnel processes and technical talent acquisition. The role involves user research, journey mapping, service design, prototyping, usability testing, facilitation, and translating findings into actionable implementation recommendations.
Responsibilities
- Plan and conduct user research through interviews, contextual inquiry, observation, workshops, surveys, document review, and analysis of available operational data
- Identify stakeholder groups and develop research-based personas representing applicants, employees, supervisors, hiring managers, process owners, technical organizations, and leadership
- Map end-to-end personnel and recruiting journeys, including touchpoints, handoffs, systems, decision points, delays, rework loops, and user pain points
- Create service blueprints and workflow maps connecting the user experience to supporting processes, policies, roles, data, and technologies
- Synthesize qualitative and quantitative findings into themes, opportunity areas, root-cause analyses, and validated problem statements
- Facilitate co-design sessions with HR stakeholders and mission organizations to develop practical future-state workflows and service concepts
- Create wireframes, prototypes, and other design artifacts at the level of fidelity needed to test concepts and support stakeholder decisions
- Plan and conduct concept validation and usability testing, document findings, and refine designs based on user feedback and operational constraints
- Partner with the Technical Talent Acquisition and Workforce Management to assess candidate and hiring-manager experiences and improve technical talent acquisition services
- Collaborate with Product Owners and Visual Designers to translate research into prioritized backlog items, roadmaps, decision products, and implementation recommendations
- Maintain clear research plans, notes, repositories, findings, and design rationale while protecting sensitive personnel information
- Communicate findings and recommendations to operational teams, technical stakeholders, and senior leaders in clear written, verbal, and visual formats
Skills
- Bachelor's degree in human-centered design, human-computer interaction, service design, design research, psychology, anthropology, information science, or a related field, with at least five years of relevant professional experience. Additional directly relevant experience may be considered in lieu of a degree
- Demonstrated experience conducting user research and applying human-centered design or service design methods in complex organizational environments
- Experience developing personas, journey maps, workflow maps, service blueprints, wireframes, prototypes, and research synthesis products
- Demonstrated ability to plan and facilitate interviews, workshops, co-design sessions, usability tests, and stakeholder reviews
- Ability to analyze qualitative and quantitative inputs, identify root causes, and convert findings into actionable recommendations
- Experience working with cross-functional teams that include product owners, visual designers, functional subject matter experts, data or technology professionals, and senior stakeholders
- Proficiency with collaborative research and design tools such as Figma, FigJam, Miro, Adobe Creative Suite, or comparable platforms
- Strong written, verbal, visual, facilitation, and client-engagement skills, including the ability to communicate with technical and nontechnical audiences
- Ability to work independently, manage multiple research and design activities, and adapt to changing priorities in a mission-focused environment
- U.S. citizenship and ability to meet government security, suitability, and system-access requirements associated with the position
- Active SECRET Clearance
- Experience supporting federal civilian human capital, personnel services, talent acquisition, or workforce modernization initiatives
- Experience supporting the Department of Defense, a Fourth Estate agency, or another highly regulated organization
- Experience researching employee, applicant, hiring-manager, or internal service experiences involving multiple systems and organizational handoffs
- Familiarity with agile product delivery, backlog development, process improvement, organizational change, or implementation planning
- Knowledge of Section 508, WCAG, inclusive design, privacy, and ethical research practices involving personnel or applicant information
- Human-centered design, service design, facilitation, usability, or agile certification
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