Note: The job is a remote job and is open to candidates in USA. LMI is a digital solutions provider dedicated to accelerating government impact through innovation, technology, and mission-ready solutions. LMI is seeking an experienced User Experience (UX) Designer to support defense personnel process modernization and technical talent acquisition by conducting research, mapping services, facilitating co-design, and translating stakeholder needs into validated service improvements.
Responsibilities
- Plan and conduct user research through interviews, contextual inquiry, observation, workshops, surveys, document review, and analysis of available operational data
- Identify stakeholder groups and develop research-based personas representing applicants, employees, supervisors, hiring managers, process owners, technical organizations, and leadership
- Map end-to-end personnel and recruiting journeys, including touchpoints, handoffs, systems, decision points, delays, rework loops, and user pain points
- Create service blueprints and workflow maps connecting the user experience to supporting processes, policies, roles, data, and technologies
- Synthesize qualitative and quantitative findings into themes, opportunity areas, root-cause analyses, and validated problem statements
- Facilitate co-design sessions with HR stakeholders and mission organizations to develop practical future-state workflows and service concepts
- Create wireframes, prototypes, and other design artifacts at the level of fidelity needed to test concepts and support stakeholder decisions
- Plan and conduct concept validation and usability testing, document findings, and refine designs based on user feedback and operational constraints
- Partner with the Technical Talent Acquisition and Workforce Management to assess candidate and hiring-manager experiences and improve technical talent acquisition services
- Collaborate with Product Owners and Visual Designers to translate research into prioritized backlog items, roadmaps, decision products, and implementation recommendations
- Maintain clear research plans, notes, repositories, findings, and design rationale while protecting sensitive personnel information
- Communicate findings and recommendations to operational teams, technical stakeholders, and senior leaders in clear written, verbal, and visual formats
Skills
- • Bachelor's degree in human-centered design, human-computer interaction, service design, design research, psychology, anthropology, information science, or a related field, with at least five years of relevant professional experience. Additional directly relevant experience may be considered in lieu of a degree
- • Demonstrated experience conducting user research and applying human-centered design or service design methods in complex organizational environments
- • Experience developing personas, journey maps, workflow maps, service blueprints, wireframes, prototypes, and research synthesis products
- • Demonstrated ability to plan and facilitate interviews, workshops, co-design sessions, usability tests, and stakeholder reviews
- • Ability to analyze qualitative and quantitative inputs, identify root causes, and convert findings into actionable recommendations
- • Experience working with cross-functional teams that include product owners, visual designers, functional subject matter experts, data or technology professionals, and senior stakeholders
- • Proficiency with collaborative research and design tools such as Figma, FigJam, Miro, Adobe Creative Suite, or comparable platforms
- • Strong written, verbal, visual, facilitation, and client-engagement skills, including the ability to communicate with technical and nontechnical audiences
- • Ability to work independently, manage multiple research and design activities, and adapt to changing priorities in a mission-focused environment
- • U.S. citizenship and ability to meet government security, suitability, and system-access requirements associated with the position
- • Active SECRET Clearance
- • Experience supporting federal civilian human capital, personnel services, talent acquisition, or workforce modernization initiatives
- • Experience supporting the Department of Defense, a Fourth Estate agency, or another highly regulated organization
- • Experience researching employee, applicant, hiring-manager, or internal service experiences involving multiple systems and organizational handoffs
- • Familiarity with agile product delivery, backlog development, process improvement, organizational change, or implementation planning
- • Knowledge of Section 508, WCAG, inclusive design, privacy, and ethical research practices involving personnel or applicant information
- • Human-centered design, service design, facilitation, usability, or agile certification
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